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Principal Engineer, Technical Support

Job Category: Client Support
Location: Poland - Krakow | Poland - Remote

Meet Our Team:

We are the face of Pega. Our aim is to Provide world class technical support and advice on the use of Pegasystems’ Products and Applications.  We make it easy, pleasant, and rewarding for our customers to work with us. You will be working along with the best colleagues and customers across the globe.


Picture Yourself at Pega:

Pega is changing the way the world builds software. In this role you will be the person the experts go for help. You will work directly with Pegasystems’ staff, partners, and customers as they develop, test, deploy, and manage BPM (Business Process Management) and BRE (Business Rules Engine) applications through the entire product lifecycle. 


What You'll Do at Pega:

You will contribute your technical expertise and Pegasystems product knowledge in resolving complex technology challenges to help customers in meeting their business needs. You will become an expert in your field and collaborate with support teams globally.


Who You Are:

  • Working as a trusted support partner to resolve customer questions, incidents and issues.
  • Ability to identify, propose and implement solutions and ability to work in a flexible, team environment.
  • Troubleshooting, debugging and working with logs.
  • Providing technical support, analyzing existing technical issues across Pega Deployment, Pega Monitoring and cloud products base, proposing solutions to the reported issues
  • Demonstrating effective customer-facing skills in handling resolution process
  • Working within standard business hours Monday to Friday. Additionally, you may be asked to participate in a rote for weekend support or provide on-call support outside standard business hours


What You've Accomplished:

  • Extensive experience in a technical support role.
  • Have a framework/knowledge in Computer Science, Engineering or another related field.
  • Solid familiarity with Object-Oriented Programming (OOP) concepts.
  • Experience with relational databases and web application servers.
  • Working experience with Cloud such as AWS OR GCP is strongly desired.
  • Have problem solving and can-do attitude for working through complex architectures issues.
  • Fluency in verbal and written English

Pega Offers You:

  • Gartner Analyst acclaimed technology leadership across our categories of products
  • Continuous learning and development opportunities 
  • An innovative, inclusive, agile, flexible, and fun work environment
  • Competitive global benefits program inclusive of pay + bonus incentive, employee equity in the company
Job ID: 19534

Inclusion and Diversity – Inclusive is one of our values at Pega. Pegasystems is committed to inclusion and diversity and strives to foster a fair and inclusive environment for all. We believe Pega can achieve more when we create a culture that inspires each of us to fully contribute each and every day. We encourage diverse thinking and collaboration for better outcomes for all. Learn more about our inclusive culture.

We encourage candidates of all backgrounds and skillsets to consider opportunities at Pega. At Pega, we focus on the skills needed to be successful and we know that our employees can thrive even if they don't possess a traditional background. If you like the sound of this role, but are not sure if you are the right person, please consider applying. We would love to hear from you!

As an Equal Opportunity and Affirmative Action employer, Pegasystems will not discriminate in its employment practices due to an applicant's race, color, religion, sex, sexual orientation, gender identity, national origin, age, genetic information, veteran or disability status, or any other category protected by law.

Accommodations – If you require reasonable accommodations under the Americans with Disabilities Act (US only) or comparable regional regulations in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please contact us here.

Labor Condition Applications
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Pegasystems Limited UK Gender Pay Gap Statement

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