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Engineer, Technical Support - User & Product Experience

Job Category: Client Support
Location: India - Telangana - Hyderabad

Meet Our Team:

We are face of Pega. Our aim is to Providing world class technical support and advice on the use of Pegasystems’ Products and Applications.  We make it easy, pleasant, and rewarding for our customers to work with us. You will be working along with best colleagues and customers across the globe.

User Experience and Product Experience is for both citizen and front-end developers, contains self-service improvements and new capabilities that will make user experience (UX) exceptional. Brings value and meaning to the user experience in client’s business processes. One can design and build applications with a robust user interface that remains responsive, intuitive, and meets all business needs.

Picture Yourself at Pega:

Technical Solutions Engineer (TSE) is a key technical role within Global Client Support (GCS) and the first point of contact for customers to address technical issues as well as work on escalated and/or technically challenging client issues. This position develops customer satisfaction and loyalty by providing superior support services for Pegasystems’ SaaS Products and Applications.

What You'll Do at Pega:

The TSE uses their understanding of Pegasystems’ products, the technical environment in which they run, and our client’s business objectives to drive support cases to timely and quality clarification and subsequent resolution by themselves or others in Pega.

Who You Are:

  • 100% Technical Support role should be open to work in EST Shift.
  • 2 - 4 years of experience with JavaScript UI frameworks (React, Vue, Angular, etc.)
  • Troubleshooting and debugging experience would be an added advantage.
  • Ability to identify, propose and implement solutions and ability to work in a flexible, team environment.
  • Aptitude for quickly understanding complex technical issues, understand client’s end-to-end deployments, products and underlying architecture.
  • Advanced teamwork skills with the ability to collaborate and negotiate with other groups and manage conflict.
  • Proven ability to interact directly with clients at all levels.
  • Demonstrated client-facing skills including expectation management, communication skills, information management.
  • Demonstrated effective oral and written communication skills, including poise in pressure situations.
  • Added advantage debugging Mobile, accessibility, cross-browser issues.

What You've Accomplished:

  • Strong analytical and problem-solving skills.
  • 2 - 4 years of solid grasp of modern web architecture with expertise in HTML5, CSS3, JavaScript, jQuery, XML, Java
  • In-depth knowledge of AJAX concepts, OOPS concepts.

Pega Offers You:

  • Gartner Analyst acclaimed technology leadership across our categories of products
  • Continuous learning and development opportunities
  • An innovative, inclusive, agile, flexible, and fun work environment
  • Competitive global benefits program inclusive of pay + bonus incentive, employee equity in the company
Job ID: 19347

Inclusion and Diversity – Inclusive is one of our values at Pega. Pegasystems is committed to inclusion and diversity and strives to foster a fair and inclusive environment for all. We believe Pega can achieve more when we create a culture that inspires each of us to fully contribute each and every day. We encourage diverse thinking and collaboration for better outcomes for all. Learn more about our inclusive culture.

As an Equal Opportunity and Affirmative Action employer, Pegasystems will not discriminate in its employment practices due to an applicant's race, color, religion, sex, sexual orientation, gender identity, national origin, age, genetic information, veteran or disability status, or any other category protected by law.

Accommodations – If you require reasonable accommodations under the Americans with Disabilities Act (US only) or comparable regional regulations in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please contact us here.

Labor Condition Applications
GDPR Candidate Privacy Notice
Pegasystems Limited UK Gender Pay Gap Statement

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