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Senior Software Engineer, Customer Service Digital

Job Category: Product Engineering
Location: Canada - Ontario - Waterloo

Meet Our Team:

Pega delivers innovative software that crushes business complexity. From maximizing customer lifetime value to streamlining service to boosting efficiency, we help the world’s leading brands solve problems fast and transform for tomorrow. Our team is leading the way for implementing digital transformation into the traditional Customer Service process. Join our multi-disciplined and multicultural team and help us to build scalable services that can support digital messaging traffic for all our clients.  

Picture Yourself at Pega:

By joining our team, you will participate in development of a Pega Customer Service platform, which was named a leader in the Forrester Wave 2022 for Core CRM solutions. It leverages Real-time AI and automation to deliver insight and engage the customers at the right moment. It provides a Center-out business architecture to provide speed and scalability across the entire system.  

What You'll Do at Pega:

  • In collaboration with product leadership, define and articulate the architecture of the product - building on best-in-class technologies and deep understanding of the business needs 
  • Design, develop, implement, and maintain components of the core routing engine of digital messaging products in a fast-paced iterative development environment. You will be involved in every step of product development process. 
  • As a member of a high performing team, you are expected to have a keen interest in clean and efficient coding and be especially sensitive to performance bottlenecks and implications of any implementation decision.  
  • Work collaboratively with team members to design, develop, test, and document features, including the design and development of high-quality software 

Who You Are:

  • Bring 5+ years of experience and have a passion for software development: Typescript/Javascript and NodeJS is a must. 
  • Possess a deep understanding of AWS services like Lambda, SQS, API Gateway, Dynamo DB.
  • Have experience with using code frameworks like CDK to build applications is desired.  
  • Are already an AWS Certified Developer.  
  • Alternatively, have other AWS certifications like DevOps or Cloud Practitioner   
  • Love simple, well-tested code that is easy to extend and hard to break.  
  • Understand caveats of distributed systems: scalability, resiliency, consistency, etc.  

Pega Offers You:

  • Attractive salary, bonus and equity 
  • Friendly, informal and multicultural atmosphere with more than 19 different nationalities Flexible working hours 
  • The world’s most innovative organizations as reference-able clients 
  • A lot of interesting and challenging work 
  • Many opportunities of development – internal and external trainings, learning & self-growth opportunities 
  • Hackathons and social events 
Job ID: 19135

Inclusion and Diversity – Inclusive is one of our values at Pega. Pegasystems is committed to inclusion and diversity and strives to foster a fair and inclusive environment for all. We believe Pega can achieve more when we create a culture that inspires each of us to fully contribute each and every day. We encourage diverse thinking and collaboration for better outcomes for all. Learn more about our inclusive culture.

As an Equal Opportunity and Affirmative Action employer, Pegasystems will not discriminate in its employment practices due to an applicant's race, color, religion, sex, sexual orientation, gender identity, national origin, age, genetic information, veteran or disability status, or any other category protected by law.

Accommodations – If you require reasonable accommodations under the Americans with Disabilities Act (US only) or comparable regional regulations in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please contact us here.

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