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People Operations Coordinator

Job Category: People
Location: Poland - Krakow

Meet Our Team:

This is a fantastic opportunity to join a diverse HR team as a People Operations Coordinator. You will be part of our global support team, working to drive a seamless candidate and employee experience at all levels of the organization.


Picture Yourself at Pega:

As the connection between Pega employees and the People Function, you will ensure our People have an efficient and positive experience every time they need something from the People Operations Team! From delivering an outstanding onboarding experience for new colleagues, to ensuring our people get the answers to what they need when they need it, you will have a huge impact on the day-to-day experiences of our candidates and employees.

What You'll Do at Pega:

  • Provide support, advice and guidance on any People Operations related queries and self-manage your service delivery to ensure that SLAs and satisfaction is exceeded across all global Pega locations.
  • Ensure a seamless candidate onboarding process.
  • Provide prompt, courteous, and accurate customer service-oriented interactions with global candidates, hiring managers and other stakeholders.
  • Maintaining records of personnel-related data with high level of accuracy and ensure all employment requirements are met.
  • Identify and lead on improvements and efficiencies that will create an outstanding and digital experience for our employees.
  • Establish and maintain effective working relationships at all levels of the organization.
  • Assist with and lead ad-hoc projects.

Who You Are:

You are an excellent multi tasker who thrives on juggling multiple assignments simultaneously. You enjoy problem solving and coming up with better ways to get work done. You are highly motivated to provide best-in-class employee experiences! You have:

  • Professional working proficiency in Polish & English,
  • Strong Microsoft Office skills (particularly Excel),
  • HR Reporting/Metrics experience preferred,
  • Ability to maintain confidentiality and handle highly sensitive information,
  • Outstanding initiative with very good customer service and interpersonal skills,
  • Strong attention to details,
  • Excellent organizational skills.


What You've Accomplished:

  • Bachelor’s degree or equivalent business experience,
  • 1-2 years’ experience in HR,
  • Experience in identifying and leading process optimization through the use of technology,
  • Worked in a corporate office environment in a fast-paced setting,
  • Developed a strong relationship among other administrative professionals and senior management,
  • You have been in a customer service focused role interacting with customers.


Pega Offers You:

  • A highly collaborative environment for designing and developing of new ideas and features.
  • An ever-changing business landscape that adapts, scales, and performs.
  • A culture where employees engage deeply, own outcomes, and lead from the front.
  • Continuous learning and career opportunities – on-boarding training, tuition reimbursement, online courses, etc.
  • An inclusive, agile, and flexible work environment (you can use our DYI lab, volunteer, or do other great things with us). 
  • Permanent agreement and benefits package (bonus incentive, employee equity in the company, Medical and Group Insurance, Multisport, English lessons, Employee Assistance Program, and that’s not all). 
  • Flexible work mode: hybrid (min. 2/3 days per week)/office. Our modern office is located in Bonarka4Business Center in Kraków. We hope that you will enjoy our relaxation/game rooms and social/sport initiatives soon!
Job ID: 18997

Inclusion and Diversity – Inclusive is one of our values at Pega. Pegasystems is committed to inclusion and diversity and strives to foster a fair and inclusive environment for all. We believe Pega can achieve more when we create a culture that inspires each of us to fully contribute each and every day. We encourage diverse thinking and collaboration for better outcomes for all. Learn more about our inclusive culture.

As an Equal Opportunity and Affirmative Action employer, Pegasystems will not discriminate in its employment practices due to an applicant's race, color, religion, sex, sexual orientation, gender identity, national origin, age, genetic information, veteran or disability status, or any other category protected by law.

Accommodations – If you require reasonable accommodations under the Americans with Disabilities Act (US only) or comparable regional regulations in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please contact us here.

Labor Condition Applications
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Pegasystems Limited UK Gender Pay Gap Statement

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