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Business Process Transformation Analyst

Job Category: Analytics
Location: US - Massachusetts - Remote

Meet Our Team:

Our Enterprise Applications team practices what we preach. We leverage the Pega platform to build and maintain enterprise-class software that runs our critical business functions. We push the boundaries of the Pega platform to improve the operations that help our business to grow. This is a talented team of technically astute problem solvers with a strong business acumen who enjoy getting their hands dirty.

Picture Yourself at Pega:

As the Business Process Transformation Analyst you will work at the intersection of business and technology, sharpening your understanding of business processes, systems, and data analysis, while leveraging your, relationship management, facilitation, and communication skills. You will play a crucial role in identifying, improving, and developing business process and technology solutions that align with strategic business objectives. This position will focus largely on mission critical systems and processes across Finance, Commercial Operations, and Sales/Business Development.


What You'll Do at Pega:

  • Collaborate and partner with business stakeholders and technology peers to develop strategic process improvements and project proposals. 
  • Facilitate requirements capture sessions to gain a thorough understanding of the current state business processes, the problems, and the opportunities for improvement; clearly document requirements using appropriate artifacts (process flow diagrams, cost-benefit analysis, risk assessment, etc.). 
  • Assist teams with change management to ensure adoption of process and technology changes 
  • Distill complex problems, ideas, and proposals into relevant documents and presentations as needed, present to business partners, peers, and leadership 
  • Build and maintain strong relationships with key vendors 
  • Become the functional subject matter expert for key business systems

Who You Are:

You possess strong analytical and problem-solving skills, able to quickly recognize issues and opportunities for process improvement You are collaborative and enjoy working with a wide range of stakeholders while developing meaningful relationships to achieve common goals.




What You've Accomplished:

  • 2+ years of Business Systems Analysis and or Business Operations experience 
  • Drive discussions between lines of business and the development team 
  • Good understanding of business operations and finance 
  • Comfortable in situations where your knowledge is limited and being able to ask lots of questions to learn quickly
  • Excellent written and verbal communication, organization, analytical, and planning skills. 
  • Identify and prioritize projects to improve business and technical systems operation 
  • Strong documentation skills and change management 
  • Strong presentation skills 
  • Advanced Excel skills 
  • Bachelor’s degree or equivalent educational experience 

Pega Offers You:

  • Gartner Analyst acclaimed technology leadership across our categories of products 
  • Continuous learning and development opportunities  
  • An innovative, inclusive, agile, flexible, and fun work environment 
  • Competitive global benefits program inclusive of pay + Bonus incentive and Employee Equity in the company 
Job ID: 18968

Inclusion and Diversity – Inclusive is one of our values at Pega. Pegasystems is committed to inclusion and diversity and strives to foster a fair and inclusive environment for all. We believe Pega can achieve more when we create a culture that inspires each of us to fully contribute each and every day. We encourage diverse thinking and collaboration for better outcomes for all. Learn more about our inclusive culture.

As an Equal Opportunity and Affirmative Action employer, Pegasystems will not discriminate in its employment practices due to an applicant's race, color, religion, sex, sexual orientation, gender identity, national origin, age, genetic information, veteran or disability status, or any other category protected by law.

Accommodations – If you require reasonable accommodations under the Americans with Disabilities Act (US only) or comparable regional regulations in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please contact us here.

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