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Senior ESOC Engineer

Job Category: Information Technology
Location: India - Telangana - Hyderabad

Meet Our Team:

Enterprise Service Operation Center (ESOC) team is responsible for monitoring PEGA Applications and IT Infrastructure 24*7*365 days. Team provides operational support for different functions such as Data Center, Windows & Linux Systems DevSupport and Network Operations, Identity and Access Management. Team comprises of skilled, motivated, and highly flexible engineers who can understand business needs and quickly scale up to provide technical solutions.

Picture Yourself at Pega:

Pega is changing the way the world builds software and being part of ESOC team you will be managing operations in all facets of IT infrastructure. This is an exciting and challenging role with a wide range of responsibilities, covering Datacenter, Network, Application and System areas.

ESOC Engineer is responsible for addressing all ESOC key deliverables. Pro-activeness is the key for the role.

What You'll Do at Pega:

  • 24x7x365 support and monitoring of our critical systems, applications, and services. Incident and Alert Management. Proactive Monitoring to avoid any potential impact on Production using SolarWinds.
  • Monitor, Manage and provide operational support for all PEGA Applications and Infrastructure components such as but not limited to Network, Storage, Active Directory, Office365, Exchange and Lync environment. Windows, Linux servers, VMWare Virtualization & cloud environment.
  • Open and lead Critical Incident Management Bridge when an Event/Incident occurs, get right support group on call. Resolve Incident, follow up for RCA.
  • Event Management, IT Notification Roll Out for Planned & Unplanned Change Requests or Maintenance.

Who You Are:

Must demonstrate the key Pega competencies of Thought Leadership and Drive for Results. Good verbal and written communication skills, including poise in pressure situations while being a team player.

  • Hands on knowledge on monitoring, triaging, resolving incidents. Excellent troubleshooting skills.
  • Troubleshoot Linux and Windows Server Performance issues using various performance and monitoring tools.
  • Intermediate level of knowledge on VMWare Virtualization, RedHat Linux or CentOS/Windows administration.
  • Basic to Intermediate level of knowledge on PowerShell scripting, Windows OS administration would be an added advantage.
  • Familiarity with Server and Network Infra.
  • Troubleshoot Linux and Windows Server Performance issues using various performance and monitoring tools.

What You've Accomplished:

  • Technical Bachelor’s degree in related discipline and/or equivalent industry experience.
  • 4-7 years’ experience in NOC, Infrastructure Operations or relevant disciplines working in a product company. 
  • 2-4 years’ experience working in RedHat Linux or CentOS administration. Windows Server, Backup, and cloud environment.
  • ITIL foundation, RHEL or VMWare Certified.

Pega Offers You:

  • Gartner Analyst acclaimed technology leadership across our categories of products
  • Continuous learning and development opportunities
  • An innovative, inclusive, agile, flexible, and fun work environment
  • Competitive global benefits program inclusive ofpay + bonus incentive, employee equity in the company
Job ID: 18762

Inclusion and Diversity – Inclusive is one of our values at Pega. Pegasystems is committed to inclusion and diversity and strives to foster a fair and inclusive environment for all. We believe Pega can achieve more when we create a culture that inspires each of us to fully contribute each and every day. We encourage diverse thinking and collaboration for better outcomes for all. Learn more about our inclusive culture.

As an Equal Opportunity and Affirmative Action employer, Pegasystems will not discriminate in its employment practices due to an applicant's race, color, religion, sex, sexual orientation, gender identity, national origin, age, genetic information, veteran or disability status, or any other category protected by law.

Accommodations – If you require reasonable accommodations under the Americans with Disabilities Act (US only) or comparable regional regulations in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please contact us here.

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