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Senior Technical Support Engineer

Job Category: Client Support
Location: Poland - Krakow

Meet Our Team:

This is an opportunity to join the growing Global Client Support (GCS) Team of Pegasystems. GCS delivers technical guidance and help resolve requests for one of the biggest and hottest brands in the world. This is an excellent time to learn new cutting-edge technology and work with a driven, international team in our expanding location in Krakow.

Picture Yourself at Pega:

Global Customer Support team works directly with customers, Pegasystems’ staff and Pega partners. Senior Technical Support Engineers contribute their technical expertise and Pegasystems product knowledge in resolving complex technology challenges to help customers in meeting their business needs.

What You'll Do at Pega:

• Working directly with clients as a Pega platform support engineer

• Become technically proficient with Pega platform

• Balance the requests of customers and readily adjust priorities to respond to business demands

• Ensure complaints, requests, and problems are addressed effectively and within appropriate time frame

• Organize information and relate and compare data from different sources

• Develop new insights into situations and apply creative and innovative solutions

• Reproduce clients’ issues in house when possible and file engineering tickets. Work with engineering and product management to prioritize as customer advocate to get resolutions in next release

Who You Are:

You are a person with strong technical and computer science background and willingness to learn and explore Pegasystems technology. You think independently, but also values teamwork as they design, develop, troubleshoot the customer issues. You also have:

• BS/MS Degree in Computer Science or related field

• Very good English skills

• 2+ years of experience in a technical role involving troubleshooting of software issues/bugs

• Experience with J2EE servers like Tomcat, Websphere, Weblogic or JBOSS

• Knowledge of Databases and SQL

• Practical knowledge of HTML, CSS, JavaScript

• Website troubleshooting and use of browser developer tools skills

• Experience with Operating Systems (specifically Windows, Linux) as well as Interfaces and communications (eg. SOAP)

• Very good communication skills

• Good understanding of Object-Oriented Programming concepts

What You've Accomplished:

• Strong analytical and problem-solving skills

• Experience analyzing log files and reports from both hardware and application sources

• Experience in a web-application technical support role

• Demonstrated ability to successfully interact in technical discussions

Pega Offers You:

• A highly collaborative environment for the designing and development of new ideas and features.

• An ever-changing business landscape that adapts, scales and performs.

• A culture where employees engage deeply, own outcomes and lead from the front.

• Many opportunities of development – an extensive on-boarding training, budget for conferences, area for own training initiatives, possibilities of working in other global offices or with other local teams for a few weeks.

• Competitive salary and benefits package (bonus incentive, employee equity in the company, Medical and Group Insurance, Multisport Card, English lessons, Employee Assistance Program, and that’s not all).

• An inclusive, agile, flexible, and fun work environment (you can use our DYI lab, volunteer, or do other awesome things with us).

• A hi-tech new office located in Bonarka4Business Center. We are sure that you will enjoy our relax/game rooms and social/sport initiatives (e.g. team events; yoga classes; volleyball, squash trainings, and many more)!

Job ID: 13429

As an Equal Opportunity and Affirmative Action employer, Pegasystems will not discriminate in its employment practices due to an applicant's race, color, religion, sex, sexual orientation, gender identity, national origin, age, genetic information, veteran or disability status, or any other category protected by law.
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