Pega’s B2B Customer Lifecycle Suite provides CSPs with an agile platform that unifies disparate sales, service, and fulfillment processes. As a result, you can improve sales, delivery and better engage with customers through personalized, omni-channel experiences.
B2B Customer Lifecycle Suite for CSPs
Leading CSPs are reinventing the B2B customer experience and delivering outstanding results:
Lead to contract – reduce quote times up to 70%, increase sales by 10%
Order to cash – streamline delivery up to 70%; eliminate fallout by 50%
Trouble to resolve – improve NPS by 50 pts, reduce AHT by 20%
Telstra: Complex B2B Provisioning Reduced from 80 to 8 Days
Today’s CSPs are transitioning from selling legacy services to a new portfolio of digital offerings that customers now expect. In order to transform your businesses, CSPs must abandon traditional siloed systems that constrain your ability to act quickly across the organization and evolve with your most demanding customers.
Download this eBook to learn the five-step approach for helping CSPs transform into an agile digital service provider and win B2B customers.