In today's tough environment, keeping customers and cutting costs are imperative. Outdated CRM technology can't keep pace and results in siloed, random, and rigid service. It's time for a smarter, agile approach to managing customer relationships, and delivering an impeccable customer experience — an approach that:

Orchestrates customer processes step-by-step and end-to-end instead of making users guess the best course of action
Automates work at the point of interaction instead of requiring manual tasks and disconnected hand-offs
Alters customer-facing processes based on the situation instead of delivering one-size-fits-all service
Lets business users drive business change instead of requiring IT to re-code systems
Reuses enterprise customer data instead of requiring data replication and consolidation

Many of the world's leading organizations are turning from outdated CRM solutions to Pegasystems' industry-leading SmartBPM® solutions to meet the needs of their customers and resolve their requests the first time. Our Build for Change® technology optimally tailors customer experiences, bridges organizational silos, and automates work at the point of interaction.

CSR Desktop
Pegasystems' solutions for CSR desktops deliver process-centric customer service for increased loyalty, productivity, and growth. These solutions feature intelligent, multi-channel interaction management, enterprise case management, and one-done service process automation. Organizations deploying Pegasystems solutions for CSR desktops enjoy improved first call resolution rates, increased customer satisfaction scores, reduced average handle times, and reduced training time. Overview...
360 Degree View of the Customer
Pegasystems' solutions for a 360 Degree View of the Customer empower organizations to know their customers and improve the customer experience. Pegasystems' CRM solutions enable the dynamic assembly of enterprise customer information across interaction channels and lines-of-business without replication or consolidation and deliver predictive servicing based customer history and real-time decisions. Organizations deploying Pegasystems' solutions for a 360 Degree View of the Customer enjoy improved customer loyalty, the ability to differentiate service by customer value, and improved user productivity. Overview...
Web Self-Service
Pegasystems’ solutions for Web Self-Service enable superior customer experiences and reduced cost of service. These solutions incorporate one-and-done service process automation and enable rapid deployment of customer-facing processes across multiple channels. Companies that deploy Web Self-Service solutions enjoy increased customer satisfaction, improved straight-through-processing rates, and reduced cost of service. Overview...
Cross-Sell, Up-Sell
Pegasystems' cross-sell, up-sell solutions use real-time decisions to deliver improved close rates and increased customer retention. These solutions enable rapid configuration of new campaigns and offers and feature role and context-based scripts as well as end-to-end offer fulfillment.Organizations that deploy Pegasystems' cross-sell, up-sell solutions enjoy improved offer targeting, increased close rates, reduced cost of sales and improved customer retention. Overview...