Proven Customer Service Capabilities with a 50% Savings in Deployment Costs

With expansion around the globe and an acquisition that doubled call volume, one of the world’s largest consumer packaged goods companies needed a more agile contact center solution capable of supporting multiple languages. Relying on Pega’s proven contact center and case management capabilities, the company now offers consistent customer service across all channels, including social media. By using Pega Cloud, the company has achieved a 50% cost savings over traditional in-house deployment.

Pega Cloud Leads to a Double-Digit Increase in Sales

Determined to improve sales, a global entertainment company turned to Pega for a state-of-the-art case management solution that would support a worldwide staff and enable cases to be specialized by channel, customer, date, time and currency. With Pega Cloud, the development environment was provisioned in just 20 minutes, while the production environment for global users was provisioned in 48 hours. Since deployment, the company has increased sales by 12%.

Rapid Deployment Leads to a 50% Reduction in Claims Exceptions

One of the largest health plan providers needed to reduce a growing number of claims exceptions. By automatically filtering incoming claims, Pega has improved the first pass-through rate by 50%. In just 48 hours, Pega Cloud provided a HIPAA-compliant production environment capable of processing one million claims in under an hour. The provider saved 18 weeks in project time to bring the application to market, achieving a 60% savings over traditional in-house deployment with Pega Cloud’s fixed month fee.