Achieve a Sustainable Competitive Advantage with Pega Cloud

Bringing Pega’s award-winning customer relationship management solution to the cloud, Pega Customer Service Cloud is a truly unique customer service solution that combines deep customer service functionality, such as channel integrations, social media, analytics, case automation and a goal-driven guided user experience, without compromising the need to quickly adapt to changing customer demands and company goals.  Organizations can immediately configure and deploy solutions to resolve their highest priority customer service needs, speeding time to value, enhancing the customer experience, and reducing costs. 

Highlights & Key Facts:

Pega Customer Service Cloud packages all of the features that today’s enterprises require for their customer service initiatives, including:

• Deep customer service functionality with easy configuration to rapidly deploy a customer service solution that includes best practices and functionality, while also ensuring that organizations can tailor processes specific to their businesses.

• Immediately translate customer service vision into reality by allowing organizations to take their vision, capture it in business terms within the system, and deploy it into production without writing any code or installing any software. 

• Continuously optimize the experience and the environment for call center agents with increased accuracy and automation through adaptive processes and case-based automation.  Businesses can increase automation and access on-demand capacity to align with their changing business demands.

• Out-of-the-box integration to existing data center systems through Pega Cloud VPN technology ensures that customers can leverage their existing investment in IVR, switch and telephony equipment. 

• Application portability that provides customers the ability to move their applications seamlessly between the cloud and on-premise with no lock-in on either deployment option. This would, for example, enable, a US company opening a new business in an emerging market to quickly and painlessly migrate their on-premise Pega CRM-powered call center to the Pega Cloud for use in a new geography, cutting months from the launch time.