Travel & Hospitality
The Challenge: A tough economy, cut-throat competition, customer demands for an ever-better experience – and deal – make profitability a real challenge for companies in the travel and hospitality industry.
With Pegasystems, you can transform the way you run your business. Using Pega solutions, you can embed your strategic goals into dynamic, intelligent processes that deliver the level of service customers demand, drive operational excellence into every corner of the organization and increase the value of your brand with the rapid introduction of new offers, products and services.
Uniquely, Pegasystems puts the power of innovation into the hands of the business owner so that you can rapidly turn business objectives into automated processes. Implement dynamic capacity management. Enhance the customer’s online reservation experience. Increase top-percentile loyalty. Reduce service costs and improve compliance. No matter what your goal, Pega solutions on the cloud and on-premise offer the agility you need to enhance your performance at the speed of business. Around the world, major travel and hospitality companies including Expedia and American Express Travel Services trust Pega solutions on the cloud and on-premise to help them drive up customer satisfaction, loyalty and profitability.
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New Business — Deploy highly targeted acquisition strategies, increase conversion rates, lower costs and shorten time-to-market for new products and services with agile solutions for customer acquisition and on-boarding.
Intelligent Automation — Automate and integrate front- and back-office processes to significantly increase productivity across the organization, reduce costs and keep employees focused on customers.
Customer Relationship Management — Optimize every customer interaction across all channels with dynamic, personalized conversations that achieve the best outcome for your customer and your company.
Risk, Fraud and Compliance — Gain the control, transparency and flexibility you need to successfully reduce risk and comply with corporate and governmental regulation with comprehensive audit trails and reporting.
Augmenting ERP — Extend ERP platforms with agile processes that improve outcomes for a wide range of operations, including product design, production, procurement, service, human resources, legal, sales, finance and IT.
Customer Success
Using Pega solutions, global travel and hospiitality companies have achieved rapid and measurable value.
