Retail

Watch the video: Bob's Customer Journey

Deliver Exceptional Customer Experiences at a Cost that Benefits Your Business

Reap the benefits of smart, agile processes that can immediately adapt to meet your ever-changing business needs. With Pega, you can embed strategic goals into dynamic processes that make it easy to deliver the level of service customers demand over every channel, reduce the time for introducing new products and sales channels, track purchases from order to delivery in real time, streamline supply-chain communications and drive down customer service costs

Increase your selling success
Pega revolutionizes sales and marketing with a unified solution for managing the entire customer relationship across every outbound and inbound channel. Pega constantly evaluates the customer, situation and your business goals to dynamically recommend the most relevant offer that will increase uptake and customer retention.

Optimize the customer experience in every channel
Pega’s multi-channel CRM transforms service strategies into dynamic processes that successfully balance customer expectations with business goals. Over every channel, Pega automatically guides the process to optimize the outcome for your customer and your business.

Achieve operational excellence across the organization
With Pega’s holistic case management, intelligent process guidance and easy integration that extends the value of current ERP systems, you gain end-to-end work automation that dynamically adjusts each process to account for specialized circumstances, requirements and regulations. 

Streamline warranty management
Pega unifies data, policies and procedures to deliver end-to-end warranty management that automates the entire process from product registration to diagnosis, processing, cost recovery and administration.

Put the business in charge
Pega’s flexible Build for Change® technology lets you directly capture your business goals in agile processes without any coding. Business users can quickly create all of the screens, workflows, rules, real-time decisioning, content and data you need to optimize your operations.

Gain total deployment flexibility
Pega offers the ultimate in deployment flexibility, as Pega solutions can be built and deployed on the cloud or on-premise and moved transparently between these environments whenever your business demands.

 

Learn more about Pega solutions for:

 

Customer Success

Using Pega solutions, leading retailers organizations have achieved rapid and measurable value.