End-to-End Warranty Management
Pega's end-to-end Warranty Management solution offers a unified approach that increases overall product quality, driving drives down claims and operational costs, while increasing customer satisfaction and cost recovery from suppliers. An easily implemented, cost-effective solution, Pega Warranty Management leverages the industry leading Pega BPM platform to unify data, policy and procedures to automate and manage the end-to-end Warranty process. Warranty teams are empowered to optimize the complete process and leverage claims and operating data in innovative ways to detect and resolve product issues before a failure occurs, improve product and service quality, reduce claims processing cycle time and effort, improve the customer experience and spot trends or potential abuses.
Benefits of Warranty Management Solution
- Enhance operational efficiency with the ability to streamline the full warranty management process from product registration to diagnosis, processing, cost recovery and program (recall, parts return, preauthorization, etc.) administration.
- Increase the speed and accuracy of resolution with the ability to capture incoming data from the field and apply a dynamic self-leaning rule set that ensures the most up-to-date, accurate and effective, diagnosis and recommendations are utilized to resolve faults and settle claims.
- Offer flexibility and choice with multi-channel (batch, telemetric, call centers, Web self-service...) access to the system.
- Rapid time-to-value with pre-built, easily configured processes, rules and other warranty management components that support industry standards including Automotive Industry Action Group (AIAG) and Standards for Technology in Automotive Retail (STAR).
- Continuously improve the process with a central repository of claims data and warranty process analytics that facilitate fast identification of trends, correlations and root cause analysis of product quality issues and claims.
How ServiceNet is Using Pega Case Management in the Cloud to Deliver Innovative Customer Service
Leveraging Pega Cloud for Case Management, Service Net is designing and building a world-class warranty and extended service program for the world's top consumer product brands to help extend their brand loyalty with consumers.