Pega Claims is transforming the way leading insurers align claims strategy with execution. Pega frees insurers to focus on the claims handling, risk mitigation and retention strategies that drive true competitive differentiation. Insurers can optimize claims operations by combining intelligent and adaptive claims processes with industry-leading case management functionality. The result: innovative and agile claims management that accelerates ROI and drives dramatic business improvement.

Claims represent the moment of truth for insurers and the insured.  Farmers HelpPoint®  knew this and took control over the notice of loss process.  They developed powerful business processes that automated the decisions relevant to the caller's claim, allowing the representative to focus on the plight of the policyholder.  Today calls are handled more effectively and with higher levels of customer satisfaction, yet operational costs are dramatically down because Farmers owned the change.