Pega Government Insights Newsletter, April 2012 Edition

Pega Government Insights

In This Issue


Pega Releases TWO New Public Sector Solutions

On April 16th, Pega released two exciting products to better support the needs of the government market. The products are Pega for Government and Customer Process Manager for Government. These products include many enhancements to enable agencies to modernize systems that deliver improved citizen services at a lower cost. Both of these products will be demonstrated at PegaWORLD.


Pega for Government delivers a transformational platform optimized for modernizing agency services enabling agencies (and SI's) to rapidly deliver citizen focused-service and quickly respond to ongoing policy changes. It provides a unique combination of automation with the industry's most agile platform to do more with less in a time with accelerated policy changes.


Built on top of Pega for Government, Customer Process Manager for Government enables agencies (and SI's) to close the gap that exists between the private and public sectors to deliver the level of service citizen's demand and, at the same time, reduce costs. Customer Process Manager for Government can streamline citizen service for virtually any government program including Human and Social Services Benefit Delivery, Tax Revenue Collection, Unemployment Insurance, and Law Enforcement/ Justice.

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Exciting Public Sector Sessions at PegaWORLD

PegaWORLD brings together BPM visionaries to discuss the future of business process management systems and how to achieve business transformation. With over 1700 attendees and countless training sessions and networking opportunities, PegaWORLD is the industry's premiere BPM event.


Pega Public Sector will offer three exciting breakout sessions during PegaWORLD. Pega in Texas – Collaborating to Accelerate State Government Modernization, Pathways to Improve Citizen Agency Services from a Systems Integrator Perspective and Driving Agency Success: Creating More Agile Government Organizations. Pega Public Sector is also offering several networking events as well as Industry Dinners. Come join your colleagues at the largest BPM conference in the country!

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What Does Landing Planes On Time and Delivering Citizen Services Have in Common

More than you think. Let me give you two examples to crystalize this.


London Heathrow Airport is one of the busiest airports in the world. Approximately 75,000 workers collaborate to provide 65 million international travelers with a positive passenger experience annually, among other tasks. Heathrow's operator, BAA, was committed to improving low on-time performance (68%) and overall efficiency.

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Dave Dantus

Dave Dantus
Director, Public Sector Solutions

Upcoming Events

PRISM Annual Conference
May 6-9
Long Beach, CA

PegaWORLD
June 3-5
Dallas, TX

Indiana Digital Government Summit
June 11
Indianapolis, IN

New Resources

Pega for Government

Pega Customer Process Manager for Government

On-Demand Webinars

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Tom Beaulieu