Leverages core BPM, CRM, and real-time decisioning best practices to enable collection of a higher margin of outstanding debt, without increasing costs. 

Pega Collections, which leverages Pegasystems’ Build for Change^® technology, provides a new approach to the collections process, helping utilities rapidly identify the most likely option that will facilitate a positive collection result and present it to the collection agent at time of interaction.  This approach delivers significantly higher collections results, while also ensuring positive customer interactions. 

Collections and risk executives have traditionally been constrained by inflexible, outdated systems that limit their ability to intelligently collect debt from their customers, resulting in higher than acceptable customer loss rates, unnecessary charge-offs and increased operational costs.

Pega Collections helps organizations by giving them powerful, real-time adaptive analytics that select the most effective communication channel, and intelligently guide users through personalized offers that balance customer needs with business objectives. The solution also combines this intelligence with powerful business process automation capabilities, which drive inefficiencies out of the collections operation in all phases of collections management. 

Pegasystems’ unique combination of BPM, case management, CRM and decision management capabilities ensures a holistic, customer-centric approach to managing collections.  The result is a higher degree of offer acceptance with reduced operational costs and an improved customer experience, supporting both short term improvements in default recoveries and long-term client profitability.

Major Benefits:

Pega Collections provides utilities with advanced collections functionality to transform operations, including:

• Real-time, interactive decisioning directly delivered to agents, assuring each customer receives a unique experience, optimizing the outcome of every interaction.
• A holistic view of each customer, including past interactions to guarantee compliant, consistent and optimal next-best action driven treatments for customers across all channels.
• Advanced routing, escalation and prioritization through sophisticated channel integration and work management.
• Automated collections processing, client communications and promise-to-pay management to drive out inefficiencies and ensure compliance.