Rapidly Gain Revenue with Agile Acquisition and On-Boarding

The challenge: Capitalize on every offer and lead at a cost that benefits your business.

Pega solutions for customer acquisition and on-boarding help you deliver compelling acquisition strategies that can be dynamically adapted to improve conversion rates while reducing costs. That’s because Pegasystems puts the business owner in control so that you can rapidly turn business objectives into intelligent, automated processes that help you reach new markets in significantly shorter time, substantially increase offer uptake and drive on-boarding costs to their lowest level.

• Roll out new products and services faster. Leverage business-focused capabilities to simulate planned strategies and determine their impact on customers and the business. Adjust, change and immediately deploy new programs to all channels without IT assistance.
• Create a consistent experience. Create a centralized strategy for acquisition and on-boarding across every inbound and outbound interaction.
• Reduce on-boarding time and costs. Automatically guide agents and online customers through the process of choosing plans and setting up accounts with dynamically generated recommendations for add-on products and services best suited to the individual.
• Increase organizational efficiency. Create standardized processes for product creation,  third-party partner management, fulfillment and provisioning which can be re-used across products, lines of business and channels while accounting for the unique requirements of each.

Pegasystems — Delivering Real-World Results

Global communications and media providers have discovered the power of Pega solutions for acquisition and on-boarding to help them achieve:

• 100% increase in cross-sell/up-sell close rate
• 20% increase in customer satisfaction scores
• 50% faster handle times
• 60% increase in staff productivity