Improve margin and profitability with intelligent automation

The challenge: Continuously optimize operational efficiency in the front- and back-office to meet rapidly changing market and business conditions.

Pegasystems delivers the solution with intelligent automation that provides maximum flexibility to adapt front- and back-office processes. With Pega’s intelligent automation, business owners can plan, model, implement and monitor automated processes that transform the way people work. Rather than the typical “rip and replace” approach to process automation, Pega BPM lets business owners drive change and achieve new heights of productivity by streamlining work from end-to-end, bridging organizational silos and leveraging enterprise data in every process.

• Maximize efficiency and productivity. Automate complex processes for straight-through processing that eliminates manual work.
• Eliminate organizational bottlenecks. Capture requests from any channel or source, then automatically organize and prioritize tasks across all fulfillment operations, back-end systems and data sources.
• Improve compliance. Guide users through complex processes with dynamic, intent-driven instructions and automatic verification before moving to the next step.
• Continuously improve operations. Quickly and easily simulate, create and change processes with business-focused capabilities that instantly turn business objectives into automated processes.

Pegasystems — Delivering Real-World Results

Today, some of the world’s largest communications and media providers rely on Pegasystems to improve their operational efficiency and achieve outstanding results:

• 39% increase in straight-through processing
• 85% savings in duplicate processing costs
• 60% increase in staff productivity
• 30% savings in the cost of a customer interaction
• 20% increase in customer satisfaction scores