Protect Revenue and Reduce Involuntary Churn with Intelligent Automation

The challenge: Incorrect or unbilled usage, late payments, payment exceptions, third-party settlement and dealer compensation processes — these are just a few examples of how complicated revenue collection has become for communications and media providers.

Pega solutions can help you improve revenue assurance, cut the involuntary loss of customers and reduce fraud with intelligent processes that span departments and operational silos. Pega solutions not only capture and codify your risk, fraud and compliance best practices, but also help to ensure that they are consistently applied across the organization. Payment, settlement and collections processes can be automated from end-to-end to close expensive process gaps and dangerous fraud loopholes.

• Increase collection rates. Proactively track and manage customers through arrears stages and identify those who do not respond to standard debt management strategies.
• Ensure compliance across the organization. Leverage holistic, intent-driven processes to increase processing completeness, accuracy, timelines and compliance with global and regional regulatory requirements.
• Reduce involuntary customer churn and avoidable bad payment exposure. Use predictive analytics to develop models and early warning signals that help to prevent arrears situations, account suspension and deactivation before it happens.
• Negotiate better settlements. Implement dynamic collections management with automated guidance to negotiate the best settlement and promises to pay as a customer interaction unfolds.