Pega Certified Professional Program

Advance Your Career Through Pega Certification

Pega Academy™ has created a worldwide community of thousands of Pega Certified Professionals, drawn together by their commitment to excel in their ability to optimize the value of Pega solutions.

The Professional Certification Program has been established to attest that individuals have the appropriate skills and body of knowledge to be a primary contributor for a successful Pega implementation and roll-out. Based on your interest, role or career path, you can register for one of the exams below and become a part of our growing professional community.

CPBA (Certified Pega Business Architect) Exam

The CPBA exam validates that when a Certified Pega Business Architect participates in the design and construction of a PRPC application they possess the fundamental, essential PRPC skills and knowledge that must be applied to ensure success.

Certification Path:
PRPC: Business Architect Essentials
Experience gathering requirements and/or building Use cases
Type of Exam: 70 question multiple choice exam
Length: 90 minutes
Passing Grade: 70%
CPBA v6.3 Exam Blueprint

 

CCA (Certified CPM Architect) Exam

The Certified CPM Architect (CCA) Professional Certification Path is for System Architects that wish to expand their knowledge and develop the PRPC skills required to deploy our contact center application.

Certification Path:
PRPC: Fast Track
PRPC: Bootcamp
CPM: Implementing Your Solution
Type of Exam: 50 question multiple choice exam
Length: 90 minutes
Passing Grade: 70%
CCA Exam Blueprint

 

CDA (Certified DCO Architect) Exam

The Certified DCO Architect exam is based upon the knowledge areas necessary to utilize Pega’s Direct Capture of Objectives (DCO) in order to facilitate and enhance business and technology collaboration for building better and faster PRPC solutions. The CDA exam replaces the former CMBB exams with relation to the Pega 7 application.

Certification Path for CDA v7.1:
PRPC: System Architect Essentials I and II (SAE I and SAE II) or Business Architect Essentials
PRPC: Pega 7 DCO Essentials
PRPC: Running a Pega Project
CDA v7.1 Exam Blueprint

Certification Path for CMBB v6.3:
PRPC: Business Architect Essentials
PRPC: Methodology Essentials OR PRPC: Implementation Methodologies
PMF: Getting Started
TMF: Getting Started
CMBB v6.3 Exam Blueprint

All Exams:
Type of Exam: 53 question multiple choice exam (versions prior to CDA v7.1 contain 50 multiple choice questions)
Length: 90 minutes
Passing Grade: 70%

 

CSA (Certified System Architect) Exam

The Certified System Architect (CSA) Professional Certification Path is for developers and technical staff members who want to learn how to develop Pega applications. This certification provides a baseline measurement on your knowledge of PRPC.

Certification Path for CSA v7.1:
PRPC: SAE I
PRPC: SAE II
CSA v7.1 Exam Blueprint

Certification Path for CSA v6.2:
PRPC: Fast Track
PRPC: Boot camp
CSA v6.2 Exam Blueprint

All Exams:
Type of Exam: 73 question multiple choice exam (versions prior to CSA v7.1 contain 70 multiple choice questions)
Length: 90 minutes
Passing Grade: 70%

 

CSSA (Certified Senior System Architect) Exam

The Certified Senior System Architect (CSSA) Professional Certification Path is for Certified System Architects that wish to increase their PRPC skills. This certification validates your ability to use PRPC to design and build for reusability across multiple lines of business.

Certification Path:
CSA Certification
PRPC: Senior System Architect
Hands-on Field Experience (suggested)
Type of Exam: 70 question multiple choice exam
Length: 90 minutes
Passing Grade: 70%
CSSA v6.2 Exam Blueprint

 

CLSA (Certified Lead System Architect) Exam

The Certified Lead System Architect (CLSA) Professional Certification Path is for Certified Senior System Architects who are ready to extend their knowledge and become part of an elite team who are the most competent and sought after resources for PRPC projects. The path to CLSA is a comprehensive educational process that incorporates self-study, eLearning, coaching, hands-on exercises and knowledge checks.

Certification Path:

CSSA Certification
PRPC: Lead System Architect
Hands-on Field Experience (suggested)

Part I: Consists of a Pearson Vue Test. It is 50 multiple choice questions (2 points each) — 90 minutes, passing grade 70%
Part II: Consists of building a PRPC application based on a given application scenario (7 consecutive days). The application build is performed remotely on a PVS instance existing on the candidate's workstation. The candidate builds the application without any assistance using the guidance provided by achieving the CSSA certification and completing the CLSA self-study or instructor-led course. The exam requires you to package and migrate your application to a PRPC Cloud instance. Pega will set up the instance for you and give you the connection details prior to day 5 of your exam.

The 5.5 exam also requires you to complete a design document describing the application build using a template provided by us. The 6.2 exam requires you to answer a series of key design questions regarding the application you build.

The 5.5 Part II CLSA Exam will no longer be offered as of December 31, 2013 due to the release of PRPC v7.1. After this date, candidates who have completed part I of the 5.5 CLSA exam will be required to retake Part I and Part II of the CLSA exam in version 6.2 or 7.1.

Part II is submitted to Pegasystems Graders for review and final grade. In order to achieve CLSA status, you must pass both parts (70/100 each).
CLSA v6.2 Exam Blueprint

 

CNC (Certified Next-Best-Action Consultant) Exam

The Certified Next-Best-Action Consultant (CNC) Professional Certification Path is for professionals who want to excel in their ability to successfully deliver Decision Strategy Manager (DSM) and Next-Best-Action Marketing (NBAM) projects. When Pega professionals participate in the design and construction of a Next-Best-Action Marketing or Decision Strategy Manager solution there are fundamental, essential skills and knowledge areas that must be applied to ensure success. These skills and knowledge areas form the basis of the certification exam.

Certification Path:
Decisioning Fundamentals
Next-Best-Action Advisor
Type of Exam: 70 question multiple choice exam
Length: 90 minutes
Passing Grade: 70%
CNC Exam Blueprint

 

CSNC (Certified Senior Next-Best-Action Consultant) Exam

The Certified Senior Next-Best-Action Consultant (CSNC) Professional Certification Path is for certified Next-Best-Action consultants who wish to increase their Decision Strategy Manager (DSM) and Next-Best-Action Marketing (NBAM) skills. When Pega professionals participate in the design and construction of a Next-Best-Action Marketing or Decision Strategy Manager solution there are advanced, essential skills and knowledge areas that must be applied to ensure success. These skills and knowledge areas form the basis of the certification exam.

Certification Path:
Decisioning Intermediate
Next-Best-Action Advisor
Type of Exam: 70 question multiple choice exam
Length: 90 minutes
Passing Grade: 70%
CSNC Exam Blueprint

 

CIS (Certified Integration Specialist) Exam

As a Certified Integration Specialist participates in the design and construction of a PRPC application there are fundamental PRPC skills and knowledge areas that must be applied to ensure success. It is these skills and knowledge areas that form the basis of the certification exam.

Certification Path:
CSA Certification
PRPC: Integration Specialist (instructor-led or self-study)
Hands-on field experience
Type of Exam: 50 question multiple choice exam
Length: 90 minutes
Passing Grade: 70%
CIS Exam Blueprint

 

CRS (Certified Reporting Specialist) Exam

As a Certified Reporting Specialist participates in the design and construction of a PRPC application there are fundamental PRPC skills and knowledge areas that must be applied to ensure success. It is these skills and knowledge areas that form the basis of the certification exam.

Certification Path:
CSA Certification
PRPC: Reporting Specialist (instructor-led or self-study)
Hands-on field experience
Type of Exam: 50 question multiple choice exam
Length: 90 minutes
Passing Grade: 70%
CRS Exam Blueprint

 

CUXS (Certified User Experience Specialist) Exam

As a Certified User Experience Specialist participates in the design and construction of a PRPC application there are fundamental PRPC skills and knowledge areas that must be applied to ensure success. It is these skills and knowledge areas that form the basis of the certification exam.

Certification Path:
CSA Certification
PRPC: User Experience Specialist (instructor-led or self-study)
Hands-on field experience
Type of Exam: 50 question multiple choice exam
Length: 90 minutes
Passing Grade: 70%
CUXS Exam Blueprint

 

CCMS (Certified Case Management Specialist) Exam

As a Certified Case Management Specialist participates in the design and construction of a PRPC application there are fundamental PRPC skills and knowledge areas that must be applied to ensure success. It is these skills and knowledge areas that form the basis of the certification exam.

Certification Path:
CSA Certification
PRPC: Case Management Specialist (instructor-led or self-study)
Hands-on field experience
Type of Exam: 50 question multiple choice exam
Length: 90 minutes
Passing Grade: 70%
CCMS Exam Blueprint

1. Who should take the System Architect exam?
The PRPC Certified System Architect exam is intended for System Architects and Application Developers who are directly involved in the design and construction of applications built on PegaRULES Process Commander (PRPC).

2. What does the System Architect exam test for?
The exam tests an individual’s level of knowledge and competency in the essential concepts, tools, and methods required to build PRPC applications and to be a successful member of a PRPC project team.

3. Why should I become a Pegasystems Certified Professional?
Certification demonstrates to your customers, partners, and colleagues that you have acquired the knowledge and skills required to be an effective contributor to the design and development of PRPC applications.

4. How do I become a Certified System Architect?
Training and professional experience are the key ingredients in determining whether you should take the next step toward becoming certified. Please see the Pegasystems' training page for information on training offerings and the PRPC System Architect Certification Exam Blueprint for suggested prerequisites.

5. How do I become a Certified Senior System Architect (CSSA)?
To become a Certified Senior System Architect you must take and pass the CSSA exam. To prepare for the exam you can either enroll in the CSSA Immersion eLearning program on Pega Academy™ or the CSSA Immersion Instructor-led class. The eLearning program is a 6-month subscription and the CSSA Immersion is a two week instructor-led class.

6. How do I become a Certified Lead System Architect (CLSA)?
To become a Certified Lead System Architect you must take and pass both parts of the CLSA exam. Part I is a multiple choice exam administrated through Pearson Vue and Part II is an application build administered by Pegasystems. To prepare for the exams you can either enroll in the CLSA self-study program on Pega Academy™ or the CLSA Immersion instructor-led course. The self-study program provides a 6-month subscription to CLSA materials available through Pega Academy™. The CLSA Immersion course is a four-week class consisting of two weeks of classroom training and two weeks of virtual training. Normally students will set aside additional time immediately after this course to study and take both exams.

The 5.5 Part II CLSA Exam will no longer be offered as of December 31, 2013 due to the release of PRPC v7.1. After this date, candidates who have completed part I of the 5.5 CLSA exam will be required to retake Part I and Part II of the CLSA exam in version 6.2 or 7.1.

7. What training is recommended to prepare for the PRPC System Architect Certification Exam?
The completion of the following Pegasystems' training classes - combined with your professional experience - the most effective way to prepare for the Certified System Architect exam.

  • Fast Track to PegaRULES Process Commander
  • PegaRULES Process Commander Bootcamp

The concepts, tools and methods that comprise the domains measured by this exam are derived from the content of these courses plus at least three months experience using PRPC.

8. In addition to training classes, what other activities or experience can help me become a Certified System Architect?
The following have proven to be helpful in preparing for the exam:

  • Experience in the development of applications using object oriented design principles
  • Experience in the design and development of applications using PegaRULES ProcessCommander
  • Programming experience with Java, C++, C Sharp, HTML and relational databases
  • Familiarity with PegaRULES Process Commander
  • Exposure to Pegasystems developer information via product documents, online help files and/or the PDN

9. What study materials and guidelines are available to help me prepare for a Pegasystems’ certification exam?
Pegasystems’ certification website provides links to two important resources:

  • The Exam Blueprint provides information about the form and style of the exam
  • A detailed roadmap of the exam test domains and the range of topics covered in each test domain.

10. What’s on the System Architect exam?
The exam consists of 70 multiple choice and/or multiple response questions based on the exam blueprint test domains.

11. How long is a Pegasystems’ certification exam?
You are given 90 minutes to complete the exam and it is divided into the following segments:

12. Why am I required to review and sign a Non-Disclosure Agreement before taking a Pegasystems’ certification exam?
To preserve the security and value of the certification program, all candidates are required to review and accept a Non-Disclosure Agreement at the time of the exam. If you don’t sign the Non-Disclosure Agreement you cannot take the exam.

13. What is the passing score for a Pegasystems’ certification exam?
The passing score is 70%.

14. What should I bring with me when I take a Pegasystems’ certification exam?
You must bring two (2) forms of personal identification (ID). Both forms of ID must have your signature, and one of the two forms of ID must have your photo. Valid forms of identification include: driver's license, passport, or equivalent. Food, laptops, backpacks, notepads, pens, or other personal equipment are NOT allowed in the test area.

15. Can I use reference materials during a Pegasystems’ certification exam?
No. The use of reference materials and/or discussion between candidates is not allowed.

16. When do I receive my exam results?
Immediately. When you complete and submit your exam, the VUE testing system displays your pass/fail status and your score.

17. Do I get a score report of my exam results?
Yes. All exam candidates, regardless of whether you pass or fail an exam, are given a printed score report that identifies performance within each test domain.

18. Can I get a detailed report of my exam answers?
No. In order to maintain the integrity of the exam, the answers to the test questions are NOT provided.

19. Can I retake the exam if I do not pass?
If you fail the exam, you can retake the exam using the following guidelines:

  • You must wait 2 weeks after the exam to take the exam again.
  • You can take the exam up to three times in one year from the date of your first exam attempt.
  • You must pay the full exam fee each time you take the exam.

20. How do I retrieve a soft copy of my certification?
Certification information is available through My Self Study. The process for accessing is:

  • If you do not have a PDN user account, please register
  • Under the Pega Academy menu, select My Self Study
  • Click on your User Name in the upper right corner of Pega Academy and select View Transcript
  • Click the Download link for a soft copy of your certificate

21. Where can I take a Pegasystems’ certification exam?
Pegasystems has teamed with Pearson VUE, a premier computer-based testing service, to offer exams at authorized test centers worldwide. To find the test center nearest to you, visit the Pegasystems’ registration page at Pearson VUE.

22. Can I take a certification exam at Pegasystems’ training facility in Cambridge, Massachusetts?
Yes. All who are enrolled in New Hire Enablement, CSSA Immersion and/or CLSA Immersion training will be provided information to register and take the exam at our Pegasystems’ headquarters authorized VUE testing center.

23. How do I register for a Pegasystems’ certification exam?
You can view the exam schedule and register for the exam by:

24. How much does it cost to take a Pegasystems’ certification exam?
The cost for all Pearson VUE hosted multiple choice exams is $150 (USD), payable with a valid credit card during your Pearson VUE exam registration. Pearson VUE accepts payment by MasterCard, VISA, Amex, and JCB credit cards only. Purchase orders, cash and personal checks are not accepted.

Registration for CLSA Exam Part 2 is requested by contacting education@pega.com. The cost for the exam is as follows:

  • First Attempt: $1,000 (USD)
  • Second Attempt: $1,500 (USD)

Payment can be made using a valid credit card, purchase order or wire transfer.

25. Does Pegasystems offer volume discounts for Pearson VUE exams?
Yes, you can purchase vouchers for Pearson VUE exams directly from Pegasystems in the following increments:

Amount Discount
50 10%
100 20%
200 30%

Payment can be made using a valid credit card, purchase order or wire transfer. Please contact education@pega.com for additional information.

26. What if I need to cancel or reschedule my exam appointment?
If you want to cancel or reschedule your exam, you must contact VUE one business day prior to your exam appointment. Canceling or rescheduling an exam less than 24 hours prior is subject to a same-day forfeit exam fee. The same forfeit exam fees apply to exam candidates who do not show up for the exam at their registered time.

27. What is the refund policy?
Refunds are granted when you cancel your exam with at least a 24-hour notice. No other refund requests are granted.

28. Who can I contact to verify that an individual is Pegasystems’ Certified?
Pegasystems does not publicly publish the names or scores of those who have been certified. For information regarding certification status, contact us at education@pega.com.

If you have a PDN account you are eligible to view and verify certifications here.

You will find registration and exam information easily accessible at http://www.vue.com/pegasystems/. This site offers several certification-based tools including:

  • Scheduling a Certification Test.
  • Locating a Test Center closest to you.
  • Reviewing an exam blueprint, including test domain weighting, test objectives, and covered topics and concepts
  • Taking a practice exam