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Resource Library

The Pega Resource Library will help you keep up-to-date on Pega technology, find out how our customers are benefiting from Pega solutions, learn about the latest trends and thinking in business process and customer relationship management, and help you explore new ways to improve your company’s efficiency and effectiveness.

You can filter and search for resources to the left and clicking "Save" will place the resource in your My Pega/My Library area for reference and sharing.

Title	Type	Author	Date	Popularity
It's Time for Marketing Technology to Get Smart Save to My Pega	Webcast		May 10 2012	Like this? 29
See How Pega and Tech Mahindra Partner for Customer Centricity in Telecoms Save to My Pega	Webcast		May 09 2012	Like this? 32
Leveraging Policyholder Intelligence to Elevate the Claims Experience Save to My Pega	Webcast	Pegasystems Inc.	Apr 09 2012	Like this? 59
Accelerating Government Transformation to Drive Strategic Relationships with Your Agency Save to My Pega	Webcast		Mar 15 2012	Like this? 78
Enterprise 2.0: The Transformational Power of Cloud Computing Save to My Pega	Webcast		Mar 14 2012	Like this? 61
Adverse Event Case Processing Save to My Pega	Webcast		Mar 13 2012	Like this? 64
KYC Technology: New Regulations, Faster On-Boarding, Compliance Save to My Pega	Webcast		Dec 14 2011	Like this? 174
Making Social Mean Business Save to My Pega	Webcast	Pegasystems Inc.	Dec 07 2011	Like this? 179
How to Optimize your Customer's Journey Save to My Pega	Webcast		Nov 23 2011	Like this? 222
Best Practices in Customer Service: Giving Citizens the Service They Expect Save to My Pega	Webcast		Oct 27 2011	Like this? 237

Pegasystems®, General Inquiries: US: +1 (617) 374 9600 | UK: +44 (0) 118 9591150 | Australia: +61 (2) 9251 0566

Pegasystems is the leading provider of business process management (BPM) and customer relationship management (CRM) software solutions. Our BPM methodology and BPM services provides businesses with an unprecedented degree of agility by giving business users control over the business process management suite and reducing reliance on IT staff. With user-friendly design tools, intuitive business rules functionality, and automated programming, the Pega BPM suite is the ideal BPM platform for enterprise initiatives like business transformation, continuous process improvement, and business performance management. Our Build for Change technology also powers agile solutions to specific operational challenges, such as workflow management software, customer relationship management software, business process management software, business process management systems and business process outsourcing software; as well as CRM solutions including customer service software, call center software and customer relationship management systems. Pegasystems CRM applications and contact center software help transform the customer experience across all channels and touch points. With business CRM software and call center solutions from Pegasystems, companies can maximize the value of every call center CRM interaction.

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