Business Issue
Standard Chartered Bank, after the acquisition of American Express Bank Ltd. (AEB), had been challenged to enhance their current inquiry solution capabilities to accommodate additional volumes in their global investigation units. In addition, there were requests from clients for self-service capabilities.

Solution
PegaRULES Process Commander (PRPC), Smart Investigate for Payments, Client Enquiry Resolution System (CERS) and Self-Service for Smart Investigate. The solution provides the ability for clients to automate standard investigation steps and deliver selfservice capabilities to clients.

Benefits

• Differentiated client service Enterprise and client access to investigations enables Standard Chartered to distinguish their offerings, while flexible business rules allow them to deliver different types of functionality to different client segments.
• Reduced operational cost Empowering clients to perform their own research, and if required, initiate and track their own investigations
• Faster time to market Institutions deploy self-service capabilities faster with this pre-defined, best-practice framework.