PegaWORLD 2012 Video: Colonial Penn Raises the Bar in Service

Overview

Insurers who seek a competitive advantage are looking to transform the key elements that differentiate their businesses. This North American insurance leader has been able to achieve significant gains using contact center analytics to ensure unprecedented growth and prosperity.

In this session you will learn:

• How to develop insurance process functionality that leverages "big data" for competitve gains
• Design and deploy meaningful metrics that drive improved organizational performance
• Capture and leverage intellectual capital and proven best practices in the contact center