PegaWORLD 2012 Video: BPM Brings Agility to State Farm's Back Office

Overview

Learn the key strategies that State Farm is deploying to transform its back office functionality to be more agile in a changing marketplace.

In this session you will learn:

• How to deliver a single version of the truth to agents, policyholders and employees
• What type of changes are needed to compete in a new environment
• How quality, productivity and customer centricity are encapsulated in a single process