Pega Visual Business Director (VBD) allows business users to simulate and test the potential impact of even the most complex customer strategies before putting them into production. Once deployed, performance can be monitored and controlled at any level of operation in real-time.

Built on top of Pega BPM and Decision Management, VBD simulates every interaction you have had with your customers including all decisions made during those interactions. With its highly intuitive 3D interface, you can view the business performance of actual or proposed customer strategies at an incredibly detailed level across all channels, products, or lines of business – even down to an individual agent. “Replay” and “fast forward” simulations using different strategies to see the impact they would have on your business.