Pega Chat

Document Type: 
Data Sheet
Author: 
Pegasystems Inc.
Topic: 
CRM
Pegasystems Inc.

Overview

PegaCHAT

Pega Chat broadens Pega’s BPM multichannel customer service offerings to provide effective and efficient customer service over the Web. Its unique portal design supports simultaneous, concurrent interactions, thereby increasing agent productivity. It guides and advises service representatives through chat interactions that dynamically correlate and present frequent sayings based on the intent of the interaction, therefore streamlining responses. And because Pega Chat is built to work with third-party chat servers, you can leverage your existing IT infrastructure and lower your total cost of ownership.