The Challenge: Manual processes, isolated systems and repetitive documentation requests for ever-changing Know Your Customer (KYC) and Enhanced Due Diligence (EDD) requirements are driving higher costs, longer on-boarding times, growing customer dissatisfaction and non-compliance. Financial institutions and insurers must find far more efficient ways to keep up with complex regulations and relationships that ensure compliance while offering an exceptional customer experience. With Pega:

• Substantially reduce customer on-boarding time and costs. Rules-based solution and holistic case management automatically apply KYC, FATCA, EDD and Suitability requirements, cutting on-boarding time while enabling 100% compliance.
• Gain a holistic view of risk. A 360-degree view combined with a dynamic risk rating engine provide a complete view of the customer’s profile and risk across products, lines of business and geographies.
• Deliver outstanding service at lower cost. Intelligent processes extend and leverage existing systems, for end-to-end automation that eliminates manual processing and repetitive document requests, delivering faster, more consistent experiences to customers.
• Increase compliance. Simplify and reduce the compliance effort with a self-documenting solution and full audit history that captures all user and system actions as well as all rule changes.