The Challenges

The changing global energy market and regulatory environment have focused a harsh spotlight on operational risks and health, safety, security and environment (HSSE) incident management issues. The lack of best practices, methods and procedures for incident response is a major contributing factor to increased government
regulations. Manual processes, limited event/incident tracking systems, and multiple, siloed point solutions are common. Complex communications and potentially competing goals across diverse teams from operations, service companies, response organizations and government also handicap incident response when efficient
communication and coordination are imperative. At best, these obstacles delay response efforts while increasing risks and costs. At worst, they can lead to disasters.

Recent serious accidents, while few relative to overall energy activities, are the major impetus behind regulatory efforts to significantly mitigate HSSE incident risks. Of equal if not greater concern, however, are existing energy process safety and infrastructure integrity issues and the largely unknown potential for major incidents
associated with aging infrastructure.

The Solution

Pega offers a comprehensive solution that revolutionizes how energy companies worldwide handle HSSE incident management. Pega Incident Management for Energy provides:

• Industry best practices, methods and procedures in an energy-specific solution
• Flexible Build for Change® technology platform that allows organizations to adjust the system to meet dynamic business and regulatory requirements in days and weeks, not months and years
• End-to-end dynamic case management of incident processes and response coordination as events rapidly change
• Predictive analytics that learn from past incidents, recommend best response actions, and reduce future potential risks
• Patented specialization model that supports a centralized global platform with regional specialization
• On-demand, multi-channel communications capabilities that leverage diverse communication methods, such as mobile and tablet devices, video, online conferencing, text, voice and teleconferencing