Skip to Content Skip to Navigation

How J.P.Morgan Worldwide Securities Services improved customer on-boarding process using PRPC

Leave a comment (0)

Sep 15 2010 | Author: Pegasystems Inc.

J.P.Morgan WSS was dealing with a largely manual process for the customer on-boarding lifecycle (from point of sale to customer go-live; inclusive of accounts, products, billing and entitlements setup and maintenance), and were looking for a solution which would reduce turnaround times for customers and improve visibility into current status. In this session Richard Chung, Vice President at JP Morgan delves into a case study of how they leveraged PRPC to help automate and streamline the process leading to significantly increased revenue recognition, reduced turnaround times, improved process transparency resulting in increased customer satisfaction while simultaneously reducing operational costs.

Leave a Comment

Login or register to post comments

Pegasystems®, General Inquiries: US: +1 (617) 374 9600 | UK: +44 (0) 118 9591150 | Australia: +61 (2) 9251 0566

Pegasystems is the leading provider of business process management (BPM) and customer relationship management (CRM) software solutions. Our BPM methodology and BPM services provides businesses with an unprecedented degree of agility by giving business users control over the business process management suite and reducing reliance on IT staff. With user-friendly design tools, intuitive business rules functionality, and automated programming, the Pega BPM suite is the ideal BPM platform for enterprise initiatives like business transformation, continuous process improvement, and business performance management. Our Build for Change technology also powers agile solutions to specific operational challenges, such as workflow management software, customer relationship management software, business process management software, business process management systems and business process outsourcing software; as well as CRM solutions including customer service software, call center software and customer relationship management systems. Pegasystems CRM applications and contact center software help transform the customer experience across all channels and touch points. With business CRM software and call center solutions from Pegasystems, companies can maximize the value of every call center CRM interaction.

© Copyright 2012 Pegasystems® Inc.