Consumerism, the wave of social networking and incredible advances in mobile communications, all combine to provide the basis for unprecedented interaction with consumers. Forward thinking healthcare organizations are leveraging these advances to foster highly-effective collaboration by clinicians with patient/member consumers.

Join our panelists as they share successes engaging patient/member consumers and discuss best practices for tailored care plans, avoidance of adverse events and improved care efficacy.

Panelists:
Dr. Craig Keyes, Executive Vice President and Chief Medical Officer, Alere Health

Mike Gannon, Head of Contact Center Delivery, Aetna Service Organization

Mike Bova, Senior Executive, Health and Public Service Practice, Accenture

Moderated by:
Lynne Dunbrack, Program Director, IDC Health Insights