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Everything Everywhere is improving retention, increasing profitability and transforming the customer experience with centralized decisioning

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May 20 2010 | Author: Pegasystems Inc.

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Everything Everywhere is improving retention, increasing profitability and transforming the customer experience with centralized decisioning

Without centralized control over the marketing, service and retention decisions being made, customers were getting different messages every time they called in, and some would keep calling back until they got what they wanted. Once the customer did get the proposition they were looking for, Everything Everywhere (formerly Orange UK) had no way of knowing if it was also a good proposition for Everything Everywhere.

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Everything Everywhere is improving retention, increasing profitability and transforming the customer experience with centralized decisioning

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Pegasystems is the leading provider of business process management (BPM) and customer relationship management (CRM) software solutions. Our BPM methodology and BPM services provides businesses with an unprecedented degree of agility by giving business users control over the business process management suite and reducing reliance on IT staff. With user-friendly design tools, intuitive business rules functionality, and automated programming, the Pega BPM suite is the ideal BPM platform for enterprise initiatives like business transformation, continuous process improvement, and business performance management. Our Build for Change technology also powers agile solutions to specific operational challenges, such as workflow management software, customer relationship management software, business process management software, business process management systems and business process outsourcing software; as well as CRM solutions including customer service software, call center software and customer relationship management systems. Pegasystems CRM applications and contact center software help transform the customer experience across all channels and touch points. With business CRM software and call center solutions from Pegasystems, companies can maximize the value of every call center CRM interaction.

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