Agencies that deliver citizen benefits must decrease costly errors which contributed to billions of dollars in federal improper payments last year. With reduced budgets and resources, agencies are now under pressure from policy makers and citizens demanding greater efficiency and service.

Download the replay of Pegasystems, Federal Computer Week and GCN's exclusive webcast.  Hear leading industry analyst, Thom Rubel of IDC Government Insights, present practical solutions and key takeaways agencies can adopt to meet these challenges.

During this webcast, you will:

• Hear best practices and trends of agency benefits services delivery from a leading government research organization
• Learn about a proven Eligibility/Enrollment solution that improves benefits delivery and reduces improper payments
• Discover how to develop agency solutions that are built for change