Driving Claims Optimization With Business Users at the Wheel

Overview

30 Day Improvements Delivered By Business Users.

Rod Dunlap of BCBSNC and Elizabeth Hart of Pegasystems present this claims success story at the Blue Cross Blue Shield Association Contact Center and Claims Conference. Rod details achieving over 300% ROI and rapid claims enhancements with Pegasystems' technology. Elizabeth highlights Pegasystems' technology components for fostering Business and IT collaboration including directly executable objectives, application profiler and real-time system documentation.