Optimize Every Process with Actionable Business Intelligence

Traditional business intelligence (BI) systems are fine – if all you want is a backwards glance in the rear-view mirror. The problem is that typical BI offerings are slow, rigid and disconnected from the processes that can benefit from their insights. While they allow you to analyze data, they simply don’t let you take action – and in the fast-paced business world of today, action is what counts.

Pegasystems overcomes the limitations of traditional BI systems with actionable business intelligence. Building on Pega’s exclusive ability to unify rules and process, BI can be an integral part of every Pega application you deploy. Pega’s robust rules engine automatically monitors the performance indicators you have defined, and automatically adapts the process based on the intelligence gathered about those indicators in real time. This unique ability enables your applications to “self-learn”, gathering data in and adjusting the process based on the insights discovered. All you have to do is define the indicators – and Pega takes care of the rest, creating the rules and then monitoring and adjusting a process based on the indicators you defined. With Pega’s actionable business intelligence you can:

• Eliminate the disconnect between insight and process to optimize operations and improve the customer experience in real time.
• Ensure that contractual obligations are being met.
• Gain immediate insight into the outcome and success of real-time recommendations generated by Pega’s adaptive analytics to immediate adjust strategies for customer service, cross-selling, up-selling and retention.

Key Capabilities

• Business Activity Monitoring – Real-time reporting provides insight into key business functions, dynamically monitors work, and takes corrective action based on events and quality standards that are integrated into processes.
• Support for Complex Processes and Rules – Rules can manage multiple types of time and condition-based actions and can take exceptions into account to manage highly complex key performance indicators.
• Proactive Monitoring and Response – Proactively handle potential problems through reassignments, escalations, and dynamic process selection to reduce costs and manual intervention.
• Business-Friendly Modeling Tools – Visual design and control capabilities make it easy to simulate, test and execute performance indicators without the wait for IT resources.
• Easy-to-use Decisioning – Visually design, evaluate, deploy and optimize strategies for improving the customer experience.