Optimize Every Process from Start to Finish

Too often, organizations are forced to accept gaps between systems and must manually intervene to get work done. And too often business process management systems believe it is sufficient merely to move work from one in-basket to another. Pegasystems takes a distinctly different approach, believing that if a task can be automated, it should be. Pega solutions are noted for their ability to drive all work to completion, whether that work has to be done by an application, human or external service. With Pega’s six "Rs" of work automation, you can:

• Fully automate processes to optimize operations and dramatically increase staff productivity.
• Deliver consistent experiences to employees, customers and partners across multiple channels.
• Reduce on-boarding time for new employees and training costs for introducing new processes.

Key Capabilities

• End-to-End Automation — From receiving, routing and researching to responding, resolving and reporting, Pegasystems can automate your processes for efficient, consistent, compliant work management across multiple departments, partner, suppliers, systems and channels.
• Dynamic Work Management —Flexible and adaptable rules can be built into each process so that a process automatically adjusts to account for new information and criteria, eliminating manual interventions and workarounds.
• Enterprise Case Management — Automated case tracking and management extend across the enterprise with process driving a case forward, while rules apply the right conditions that address the evolving context of the case.
• Situational Execution — Specialized layers capture the rules for each particular situation. These layers can then be turned on and off depending on the circumstances to drive context and relevancy into every process.
• Automated Flow Optimization — Analytics provide insight into how work has actually been processed through a flow to identify additional opportunities for automation. Because you can understand how manual decisions have been executed and the conditions that applied to those decisions, you can add rules to your process flow that automate the decision-making process.
• Business Activity Monitoring – Real-time and near real-time reporting dynamically monitors work and takes corrective action based on events and quality standards integrated into processes to make sure work is processed on time, meets contractual SLAs and is running optimally.