Monitoring & Reporting
Empower the Business with Actionable Insight
Pega’s comprehensive monitoring and reporting capabilities are designed to help business people effectively manage and improve their operations. With these rich capabilities, you can rapidly assess and change processes, works and rules to promote continuous improvement. Real-time data about processes, assignments, work-in-progress and completed work are combined with the ability to take corrective action automatically, enabling you to proactively manage potential problems.
Key monitoring and reporting benefits and features:
| Benefits | Features |
Provide Visibility Into the Business | Business Activity Monitoring: Real-time and near-time reporting provides immediate insight into key business functions, dynamically monitors work, and takes corrective action based on events and quality standards. Pre-Built Reports: A host of out-of-the box, Web-based business activity monitoring dashboards, reports and alerts offer instant understanding of process efficiency and effectiveness. Many reports are also available as process overlays, visually matching statistics on assignments, throughput and routing to the actual process steps. |
Increase Management Insight | Report customization: Pega makes it easy to create and save customized reports, based on any work or process attribute. Design reports to monitor and analyze processes, work status, and customer satisfaction. Real-Time Visibility and Control: Fully understand the impact of customer strategies on key business goals, such as the quality of the customer experience, productivity, revenue generation and risk. |
Personalize the Experience | Predictive and Adaptive Analytics: Easy-to-use visual tools provide the business with real-time recommendations based on historical and current customer data. These models can also accurately predict future customer behavior and allow companies to provide proactive cross-sell and up-sell offers. |
