Social BPM: Work, Planning and Collaboration Under the Impact of Social Technology

Business Process Management and Workflow are, by their very nature, social activities. The collaboration and communication patterns that are now increasingly referred to as “social computing” were also fundamental to the BPM and workflow models of the early 1990s.

Yet it has been the recent explosion of social computing and accompanying success of social production, from Linux to Wikipedia, and Facebook to Twitter, which have had the most dramatic impact on collaboration in business environments.

Today we see the transformation of both the look and feel of BPM technologies along the lines of social media, as well as the increasing adoption of social tools and techniques democratizing process development and design. It is along these two trend lines; the evolution of system interfaces and the increased engagement of stakeholders in process improvement, that Social BPM has taken shape.

Pega’s very own Setrag Khoshafian, Patrick Tripp, and Steve Kraus are featured in a chapter on “The Voice of the Network Through Social BPM”.

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Table of Contents (PDF)

• Foreword
  Clay Richardson, Senior Analyst, Forrester Research
• The Quantum Organization: How Social Technology will Displace the Newtonian View
  Keith Swenson, Vice President of R&D, Fujitsu America Inc
• The Role of Trust and Reputation in Social BPM
  Nathaniel Palmer, Executive Director, WfMC
• Voice of the Network Through Social BPM
  Setrag Khoshafian, VP of Product Marketing and BPM Technology, with Patrick Tripp, Steve Kraus, Pegasystems Inc.
• BPM, Social Technology, Collaboration and the Workplace of the Future
  John Flynn, Head of Innovation and Strategy, Process Tech Ltd. UK
• Scaling a BPM Initiative into an Enterprise Transformation with Social Collaboration
  Sandy Kemsley, Independent Analyst, Kemsley Design
• How to Link BPM Governance and Social Collaboration with an Adaptive Paradigm
  Max Pucher, Chief Architect, ISIS Papyrus Software
• Change Management Processes
  Keith Harrison-Broninski, CTO, Role Modellers
• Dynamic Clinical Pathways – Adaptive Case Management for Medical Professionals
  Roy Altman, CEO, Peopleserv, Inc., and Kenneth Altman MD PhD FACS. Associate Professor of Otolaryngology, The Mount Sinai School of Medicine
• Next Generation BPM Suites: Social and Collaborative
  Manoj Das, Director of Product Management and Linus Chow, Principal Consultant and BPM Evangelist, Oracle
• Engineering Social BPM applications with a Model-Driven Approach
  Marco Brambilla, Professor and Researcher, Piero Fraternali, Professor, and Carmen Vaca Ruiz, PhD Student, Politecnico di Milano
• Evidence Based Improvement – Listening to Customers to Improve Customer Service Processes
  Vikas Nehru, VP Product Marketing and Ajay Khanna, Sr. Director Product Marketing, KANA
• How Social Technologies Enhance the BPM Experience for All Participants
  Steve Russell, SVP Research and Development & CTO, Research & Dev / R & D, Global 360
• Next Generation Social Media: Alignment of Business Processes & Social Intelligence
  Vinaykumar Mummigatti, Vice President and Global Head - BPM Practice, Virtusa
• A Case Study of BPM in a Kaizen Environment
  Ted Roper, Quality Manager, Ford Motor Company
• Social Technology Makes the World a Better Place: Pro Bono BPM
  Annelize Booysen, Financial Director and Michélle Booysen, Managing Director, Pétanque Consultancy
• Taking Channel & Distribution Management "Social and Contextual"
  Ram Ramdas, Co-founder and CEO, Herald Logic and Jay Pullur, co-founder and CEO of Qontext, USA