PegaWORLD Diamond Sponsor

Tata Consultancy Services is an IT services, consulting and business solutions organization that delivers real results to global business, ensuring a level of certainty no other firm can match. TCS offers a consulting-led, integrated portfolio of IT, BPS, infrastructure, engineering and assurance services. This is delivered through its unique Global Network Delivery Model™, recognized as the benchmark of excellence in software development. A part of the Tata group, India’s largest industrial conglomerate, TCS has over 300,000 of the world’s best-trained consultants in 46 countries. The company generated consolidated revenues of US $13.4 billion for year ended March 31, 2014 and is listed on the National Stock Exchange and Bombay Stock Exchange in India.

We invite you to watch TCS’ latest videos that describe key client challenges and our joint solution offerings, with real-world case study examples. Discover how TCS— together with Pega — can help your organization reap tangible results from the powerful combination of Pega industry-leading technology innovation and top-tier industry solution offerings.

BPM
Brij Gupta, 
Head Alliances, Americas

HEALTHCARE
Syama Sundar, 
Head of Healthcare Practice, TCS

Insurance Solution for Small Port Annuity - Varcy | Varcy, the Virtual Retirement Counsellor, creates a mutually beneficial engagement platform for customers and insurers by providing important content and tools to guide customers towards making sound retirement decisions. An omni-channel, digital pre-retirement solution accelerator, Varcy guides users through the behavioral and transactional challenges associated with preparing a secure retirement.

Contact: Ash Jha (Ash.Jha@tcs.com)

 

Telecom Solution – Driving Agility in CSP Supply Chain | This solution is built on Pega Order Management Framework to ensure effective management and better tracking of Customer Premises Equipment (CPE) in case of Service Upgrade or Return/Warranty case. The solution provides effective management of CPE leverages optimized methods thus minimizing system upgrade time span of inventory systems.

Contact: Sidhatha Bishoi (Sidhartha.Bishoi@tcs.com)

 

TCS Omni-Channel Customer Grievances Addressal | This solution is which can be designed to achieve Omni-Channel excellence with the use of Pega PRPC, DSM and Case Management using Pega 7. Solution Highlights:

  • Tracks and segments grievances
  • Processes cases based on customer grievances from omni-channel
  • Provides supplier recharge channel evaluation
  • Creates complete case management lifecycle for supplier recharging

Contact: Sivarajesh Kamarajugadda (Sivarajesh.Kamarajugadda@tcs.com)

 

TCS Underwriting Risk Management Platform | This platform allows insurers to better manage underwriting workflows, pricing, risk assessment and reinsurance negotiations with increasingly accurate rating and risk data. Through frequently capturing complete and precise data of insurers and other parties, the platform can generate account and portfolio level aggregate views to identify areas of concern. This enables providers to attain a complete understanding of location-based risk for insurers, particularly where catastrophic risk is involved.

Contact: Ash Jha (Ash.Jha@tcs.com)

 

Financial Risk & Compliance Solution – Model Risk Management (MRM) Framework | Regulatory push and volatile markets are driving banks to look for a structured approach to manage financial models risk. MRM framework will address the risk faced by the banks. MRM solution includes managing model through various stages of its life cycle, establishing work flows, identifying key roles, scheduling and monitoring of review, tracking Issue and Action, Model Shelf life maintenance, etc . It supports end-to-end model life cycle management.

Contact: Sidhartha Bishoi (Sidhartha.Bishoi@tcs.com)

 

TCS Lending Framework for Commercial Credit | TCS lending framework for commercial credit origination enables banks to create an agile extendible platform to create a dynamic business solution that achieves the bank’s strategy. This framework is built based on TCS Reference Business Architecture and addresses the three levels of strategy execution Customer, Performance and Risk management.

Contact: Sivarajesh Kamarujadda (Sivarajesh.Kamarajugadda@tcs.com)

 

TCS PRPC Code Walk Through Tool | Solution Overview and Highlights:

  • A PRPC-based tool was developed to identify the instances where PRPC best practices and standards are violated
  • A Static code checker to validate the guardrails
  • Preflight customization to provide immediate feedback to the developer on guardrail violations
  • Identify PRPC rule types where there is more number of guardrail violations using 80/20 rule

Contact: Sivarajesh Kamarajugadda (Sivarajesh.Kamarajugadda@tcs.com)

TCS: Keep it SImple Yet Win at Every Touchpoint of The Customer Journey (2014)

In every business, whether a bank, retailer, communications provider, insurer or a services provider such as TCS, the customer journey has many important aspects that are often overlooked or ignored, yet they can strongly influence customer buying decisions. Provisioning a state of the art interface and handling multiple channels and devices is essential but there is more to a successful customer journey. We must understand and respond to the client sentiment.

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TCS: Reimagining Growth and Profitability by Delivering Customer Engagement in Insurance (2014)

Developing a robust customer engagement strategy is paramount to succeeding in today's digital economy. A strategy built on outside-in thinking that steps into the customers' shoes provides leading insurers maximized growth and optimized cost agendas. By leveraging Digital Forces and Internet-of-Things architecture, insurers successfully enable agents and customers to make better decisions by providing an always-connected, integrated experience. Through a strong emphasis on creative design, customer experience and process automation, we will examine relevant case studies showing that insurers have turned to TCS/Pega solutions to create next-generation platforms for customers and distribution teams. 

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