2011 Presentations

By Industry

How Complex Institutions Build an Integrated Financial Crime and Compliance Management System to Manage Risk Globally (PDF/Video)
How HSBC is Leading the Competition in Corporate Customer Service with Better Self-Service Worldwide (PDF/Video)
Effective Process Management for the Life of a Loan (PDF/Video)
The Course to Success at TD Bank: Understanding Hazards of the Game and How to Avoid the Rough (PDF/Video)
How JPMC is Using CPM and BPM to Improve Inquiry Management and Client Service in Securities (PDF/Video)
Maximizing Re-Use: Practical Suggestions for Success from the JPMC BPM Center of Excellence (PDF/Video)
BPM – PRPC Center of Excellence JPMorgan Chase & Co. (PDF)

Best Practices for Implementing Decisioning: Experiences from Vodafone (PDF/Video)
How Cox Communications is Turning Insight into Revenue (PDF/Video)

Reform Ready: How Amerigroup is Driving Growth, Satisfaction and Efficiency in Regulated Markets with BPM Technology (PDF/Video)
Leveraging the 7th “R” for a Radical Approach to Business Transformation: For BCBS of Tennessee, There Is No Other Way (PDF/Video)
Accenture’s Global Health Offering, Powered by Pega (PDF/Video)
How Alere Provides Mass Personalization to Maximize Consumer Engagement & Improve Health Outcomes (PDF/Video)
COE Immersion: Reflections on BCBS Tennessee's Journey to COE Excellence (PDF/Video)
Automated Governance: How CareFirst BlueCross BlueShield Safeguards Success Across BPM Teams and Projects (PDF/Video)
Warp Speed Engagements: From Legislation to Implementation (PDF/Video)
Healthcare & Life Sciences Special Interest Group Solutions Update (PDF)
Healthcare and Life Sciences Special Interest Group Welcome (PDF)

How Complex Institutions Build an Integrated Financial Crime and Compliance Management System to Manage Risk Globally (PDF/Video)
Nationale Nederlanden Creates Value in a Mature Life Insurance Market (PDF/Video)
MassMutual Puts the Customer in Control (PDF/Video)
“Hero” the Superstar of CRM (PDF/Video)
Chartis Leverages Special Skills to Lower Costs and Foster Collaboration and Re-use (PDF/Video)
AEGIS Insurance Services: Partnering for Success (PDF/Video)
AEGON Outlines Their Approach to the Future (PDF/Video)
Using PRPC and Pega Cloud as a Platform for Insurance Policy Management and Claims Systems at BNP Paribas CARDIF (PDF/Video)
Center of Excellence Discussion Forum (PDF/Video)
Technology Led Transformation Enables Wesfarmers General Insurance to Expand into New Distribution Channels (PDF/Video)

Nationale Nederlanden Creates Value in a Mature Life Insurance Market (PDF/Video)
Technology Led Transformation Enables Wesfarmers General Insurance to Expand into New Distribution Channels (PDF/Video)
How Cox Communications is Turning Insight into Revenue (PDF/Video)

Advancing Business Process Management Maturity (PDF)
Legacy Modernization Through Pega BPM (PDF)
Driving Agency Success: Creating More Agile Government Organizations (PDF/Video)
Pega & Agile Development (PDF/Video)
Realizing the “ONE Ford” Vision in Warranty Management – A Global End-to-End Solution (PDF/Video)
Chartis Leverages Special Skills to Lower Costs and Foster Collaboration and Re-use (PDF/Video)
Getting the Most from Your CPM Implementation (PDF/Video)
COE Immersion: Reflections on BCBS Tennessee's Journey to COE Excellence (PDF/Video)
Customer Lifecycle Management (PDF/Video)
What Are Customers Really Doing on Pega Cloud: What Are Good Projects to do on the Cloud and What Aren’t (PDF/Video)
Moving to a More Agile Approach in Deploying the “One Ford” Global Warranty Solution (PDF/Video)
Automated Governance: How CareFirst BlueCross BlueShield Safeguards Success Across BPM Teams and Projects (PDF/Video)
Maximizing Re-Use: Practical Suggestions for Success from the JPMC BPM Center of Excellence (PDF/Video)
Achieving Sustainable Competitive Advantage Through Superior Customer and Producer Experience (PDF)
Creating a World-Class UI (PDF)
Pega Content Management (PDF/Video)

How Complex Institutions Build an Integrated Financial Crime and Compliance Management System to Manage Risk Globally (PDF/Video)
Effective Process Management for the Life of a Loan (PDF/Video)
The Course to Success at TD Bank: Understanding Hazards of the Game and How to Avoid the Rough (PDF/Video)
Working to Effectively Manage Customer Compliments, Complaints and the Customer Experience Shipboard and Shore Side at Carnival Cruise Lines (PDF/Video)
Leveraging the 7th “R” for a Radical Approach to Business Transformation: For BCBS of Tennessee, There Is No Other Way (PDF/Video)
Two worlds collide: Social CRM meets BPM (PDF/Video)
AEGIS Insurance Services: Partnering for Success (PDF/Video)
Accenture’s Global Health Offering, Powered by Pega (PDF/Video)
AEGON Outlines Their Approach to the Future (PDF/Video)
Using PRPC and Pega Cloud as a Platform for Insurance Policy Management and Claims Systems at BNP Paribas CARDIF (PDF/Video)
Center of Excellence Discussion Forum (PDF/Video)
Powering Agility for Retailers and Manufacturers through Innovative Solutions (PDF/Video)
Warp Speed Engagements: From Legislation to Implementation (PDF/Video)
Discover the 7 Strategic Advantages of BPM for Product Lifecycle Management (PDF/Video)
Business Intelligence & Reporting (PDF/Video)
Dynamic Case Management: Taking BPM to the Next Level (PDF/Video)

Doing The Right Things The Right Way – Predictive and Adaptive BPM (PDF)
Practical Approaches to Building an Integrated Risk and Compliance Management Backbone (PDF)
2011 - The Year of the Cloud: An In-depth 2 Hour Session to Learn, Use, and Interact with Pega Cloud and Real Users (PDF)
Pega in the Enterprise Ecosystem (PDF)
Business Transformation Through Pega BPM (PDF)
What's New in Pega Rules Process Commander® (PDF/Video)
Project Success Through Directly Capturing Objectives (PDF/Video)
The 30-Minute Application (PDF/Video)
Maximizing Performance of your PRPC Systems (PDF/Video)
Pega Decision Management to Optimize Customer Experience and Lifetime Value (PDF/Video)
Pega Content Management (PDF/Video)
Dynamic Case Management Workshop (PDF)
PRPC Production Application Performance (PDF)
Continuous Enterprise Improvement Through Pega BPM (PDF)
What’s New in Foundation Server Product Strategy and Roadmap? (PDF)

Reform Ready: How Amerigroup is Driving Growth, Satisfaction and Efficiency in Regulated Markets with BPM Technology (PDF/Video)
How HSBC is Leading the Competition in Corporate Customer Service with Better Self-Service Worldwide (PDF/Video)
MassMutual Puts the Customer in Control (PDF/Video)
“Hero” the Superstar of CRM (PDF/Video)
Working to Effectively Manage Customer Compliments, Complaints and the Customer Experience Shipboard and Shore Side at Carnival Cruise Lines (PDF/Video)
How Alere Provides Mass Personalization to Maximize Consumer Engagement & Improve Health Outcomes (PDF/Video)
Transforming BPM User Experience: Making UI Trends a Reality (PDF/Video)
How JPMC is Using CPM and BPM to Improve Inquiry Management and Client Service in Securities (PDF/Video)
The Best Possible Customer Experience: Finding the Right Balance through Next Best Action (PDF)