Blogs By Category: BPO

Finally! BPM is Being Used to Revolutionize BPO (Part 2)

May 20 2013 | Author: Eric Deitert
As I write this I am flying back to Boston from a meeting with a prominent BPO.  The discussion of the day was how can they manage, track, and orchestrate work between them and their service receiver more effectively.  Currently, the outsourced work mov...
Posted In: BPM | Tags: BPO

BPO + BPM = ROI

May 20 2013 | Author: Eric Deitert
I finished my white-paper on Unprecedented ROI for BPOs recently and there were some real eye openers for me as I did my research for it. I have been looking at the problem of how to predict and forecast the potential return on investment from BPM and Bus...
Tags: BPO

Real-Time Lean

May 20 2013 | Author: Russell Keziere
I really enjoyed sitting down with Setrag Khoshafian and discussing the reasons why a lean approach is appropriate for business process outsourcers. Check out http://www.pega.com/content/rss/podcast/bfcd/?a=36...
Posted In: BPM | Tags: BPO
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