Blogs By Category: BPM

Oversimplifying BPM, Part I

Mar 25 2013 | Author: Don Schuerman
I recently met with a customer that uses Pega for one of their mission-critical, enterprise-wide business applications.  They also have another BPM product that they view as their “BPM standard” and have built a small internal practice around l...
Posted In: BPM, CRM, Decision Management, Customer Service, Marketing Automation | Tags: exceptions management, investigations, customer service, sales, marketing

Change is the One Constant, even During Sequestration

Mar 22 2013 | Author: Cathy Novak
I’ve always been a firm believer that business goals and objectives must drive the technical requirements and solutions.  Agencies are continually challenged to do more with less, improve the delivery of services to their constituents, and be ab...
Posted In: BPM | Tags: tax, transportation, government, pension, unemployement

It’s Time for Insurers to Get with the Times

Jan 25 2013 | Author: Tony Tarquini
I have been in the insurance software business now for more than 25 years, and early in my career, the question was raised: “Why do brokers have client administration systems while insurers struggle on with multiple, unconnected policy administration sy...
Posted In: BPM, CRM, Customer Service | Tags: Insurance, customer experience

Top 10 Enterprise Trends You Can't Afford to Ignore

Jan 07 2013 | Author: Setrag Khoshafian
As we look forward to 2013, Pegasystems Chief Evangelist and VP of BPM Technology Setrag Khoshafian sits down to analyze the industry trends that will become increasingly prevalent over the course of the next 12 months.  He highlights 10 business tre...
Posted In: BPM, Decision Management, Case Management, Cloud | Tags: trends, predictions, BPM, Khoshafian, CRM, Cloud, dynamic case management

Intelligent Business Process -- Making Cities Safer

Sep 18 2012 | Author: Alan Trefler
Great blog from Jim Sinur at Gartner talking about Transport Management Centre (TMC) a government agency in New South Wales, Australia. This agency has done remarkable things using Pega to intelligently automate the operations of managing traffic flow an...
Posted In: BPM, Decision Management | Tags: TMC

Should Banks be Happy with a Silver Medal? (Part Two)

Sep 16 2012 | Author: Scott Andrick
In Part One of this post, I described how the current “crisis in confidence” for banks may actually have a silver lining for progressive organizations who implement a Next-Best-Action (N-B-A) marketing approach.  The three key components to an N-...
Posted In: BPM, CRM, Decision Management, Customer Service, Marketing Automation | Tags: financial services, Pegasystems, Pega, decision management, Analytics

Should Banks be Happy with a Silver Medal? (Part Two)

Sep 16 2012 | Author: Scott Andrick
In Part One of this post, I described how the current “crisis in confidence” for banks may actually have a silver lining for progressive organizations who implement a Next-Best-Action (N-B-A) marketing approach.  The three key components to an N-...
Posted In: BPM, CRM, Decision Management, Customer Service, Marketing Automation | Tags: financial services, Pegasystems, Pega, decision management, Analytics

The Future of Work: How Technology Innovation Will Transform Our Working Environment

Aug 09 2012 | Author: Setrag Khoshafian
As seen on IDG Connect.Imagine a world where technology is so advanced that it can maintain itself with minimum human intervention and adjust to your expectations and needs to provide you with the ultimate user experience. This might sound like a plot of ...
Posted In: BPM

The Blob Just Isn't Scary Anymore

Jun 29 2012 | Author: Don Schuerman
The movie “The Blob” might have been frightening when it was released in 1958.  But more than 50 years later, Hollywood knows the blob just isn’t scary anyone.  You don’t need an outdated scare tactic - if you’ve got a compelling story...
Posted In: BPM, Architecture | Tags: Case Management, Performance, Scale, Scalability, Architecture, Optimization, Database, Objects

What do Adaptive Enterprises, Customer Centricity, and PegaWORLD Have in Common?

May 22 2012 | Author: Setrag Khoshafian
The unification of actionable decisioning and dynamic case management is empowering enterprises to become more adaptive.  “Adaptive BPM” comprises the platform, solutions, best practices, methodologies and governance for adaptive enterp...
Posted In: BPM | Tags: PegaWORLD, Setrag Khoshafian, Adaptive BPM

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