Blog By Author: John Everhard

2012 CRM Technology Trends: How to make the most of each customer interaction

Jan 18 2012 | Author: John Everhard
As seen on Call Center Clinic.A lot has been said about the importance of customer experience for improving customer retention, satisfaction and boosting sales. But, when we asked researchers to explore the views of UK consumers and business decision make...
Posted In: CRM

Jim Sinur blogs about BAA

May 24 2013 | Author: John Everhard
So, the Gartner BPM show in London attracted some 300 attendees at the Royal Lancaster Hotel. Our sense, having attended, was the numbers were down a little on previous years but the attendees were more informed with regards to BPM and were keen to get a ...
 

The Maverick Returns.....

May 24 2013 | Author: John Everhard
Theo Priestly, the ‘BPM Maverick’ is up and running with a new BPM focused community web site http://www.bpmredux.com Where he is continuing to push for innovation in the world of BPM. I’m very keen to learn from the experiences of others in the BP...
 

Tackling the problem of a lack of BPM skills

May 24 2013 | Author: John Everhard
Rightly, a recent Gartner report highlighted the fact that organisations are looking to use business process management (BPM) to improve business agility, yet increasingly lack the basic skills to implement this effectively. This should come as no surp...
Posted In: BPM | Tags: Automate

Technology in the cloud, but not out of control

May 24 2013 | Author: John Everhard
It’s easy to recognise a potential conflict emerging between the hard-pressed CEO looking to cloud computing to cut costs and his CIO concerned about a consequent loss of control. Yet as developments in the Business Process Management arena have alre...
Tags: Automate, Efficiency, Business Technology, Cloud Computing, PaaS, SaaS
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