Business Process Management (BPM) and Customer Relationship Management (CRM) Software from Pega

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Pegasystems software revolutionizes how leading organizations optimize the customer experience and automate operations.

Learn about Pega's solutions to:

Latest News: Pegasystems Positioned as a Leader in Leading Analyst Firm’s 2013 Magic Quadrant for CRM Customer Engagement Centers

Customer Success Stories

"This is a flexible technology and it significantly reduces time to market.

"This is a flexible technology and it significantly reduces time to market. So if we have new prospects, thanks to Pega we can acquire the prospect faster than before." - Robert Derkacz, Chief Sales Officer, ING Poland

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"We needed a tool-set which could reflect the real-time operation of an airport." - Eamonn Cheve

"We needed a tool-set which could reflect the real-time operation of an airport." - Eamonn Cheverton, Enterprise Architect, Heathrow Airport, BAA

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"In the past, the computer sat between the clients and the advisor.

"In the past, the computer sat between the clients and the advisor. (With PEGA) we sit alongside, sharing the entire screen together." - Dennis Tan, Head of Branch & Premier Banking

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"By using Pega, we were able to achieve one of the main goals we had." - Sameh Ebeid, Vice Pr

"By using Pega, we were able to achieve one of the main goals we had." - Sameh Ebeid, Vice President of Application Development

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"We went from 14 days on the things we rolled out, to 14 minutes." - Mhayse Samalya, Pre

"We went from 14 days on the things we rolled out, to 14 minutes." - Mhayse Samalya, President of Commercial Business Insurance, Farmers

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Blog

Intelligent Business Process - Making Cities Safer

by Alan Trefler

Great blog from Jim Sinur at Gartner talking about Transport Management Centre, a government agency in New South Wales, Australia.

Events

New Jersey Digital Government Summit (May 29 2013)
Customer Value Management : comment l’intégrer pour piloter la relation client? (May 30 2013)

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@pegasystems

pegasystems Please follow Pegasystems' official page @pega, for all company updates + news on our upcoming #Pegaworld conference June 9-11 in Orlando
1 month 1 week ago.

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Pegasystems is the leading provider of business process management (BPM) and customer relationship management (CRM) software solutions. Our BPM methodology and BPM services provides businesses with an unprecedented degree of agility by giving business users control over the business process management suite and reducing reliance on IT staff. With user-friendly design tools, intuitive business rules functionality, and automated programming, the Pega BPM suite is the ideal BPM platform for enterprise initiatives like business transformation, continuous process improvement, and business performance management. Our Build for Change technology also powers agile solutions to specific operational challenges, such as workflow management software, customer relationship management software, business process management software, business process management systems and business process outsourcing software; as well as CRM solutions including customer service software, call center software and customer relationship management systems. Pegasystems CRM applications and contact center software help transform the customer experience across all channels and touch points. With business CRM software and call center solutions from Pegasystems, companies can maximize the value of every call center CRM interaction.