Mahindra Satyam and Pegasystems Manufacturing Executive Roundtable
On Thursday, November 17, 2011 over 30 manufacturing and tier 1 supplier organizations assembled in Dearborn, Michigan to discover how to exceed customer expectations and increase profitability with the power of agile and flexible case management approaches.
View the Roundtable Presentations
Whether you attended in person, or not, Pega invites you to view the roundtable presentations from our esteemed industry speakers who shared insightful perspectives on how:
- Dynamic case management is being successfully applied to improve efficiency, consistency, and speed of many business processes
- To easily incorporate policy and procedure changes into your business processes with limited IT support
- To integrate people, processes, and operations to drive improved process performance and product quality
- Extend service offerings, empower self-service to widen revenue channel, and improve customer satisfaction
- Increase productivity with reduced risk by leveraging existing infrastructures, equipment, and personnel
Session | Speaker | Presentation |
| How to Become a Warranty Warrior: Industry Assessment and the Warranty Management Capability Maturity Model | Joe Barkai Vice President, IDC Manufacturing Insights, Product Lifecycle Strategies |  PDF |
| Dynamic Case Management for Manufacturing | Dr. Setrag Khoshafian Chief Evangelist and Vice President BPM Technology, Pegasystems | PDF |
| Ford’s ONE Warranty Solution | Mike Roberts Global Warranty Strategy Manager Ford Motor Company | PDF |