Customer Success
 "The banks with the best customer service retain customers and retain revenue." - Greg Toyn, HSB
"The banks with the best customer service retain customers and retain revenue." - Greg Toyn, HSBC Global Programme DirectorView Story
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 "This is a flexible technology and it significantly reduces time to market.
"This is a flexible technology and it significantly reduces time to market. So if we have new prospects, thanks to Pega we can acquire the prospect faster than before." - Robert Derkacz, Chief Sales Officer, ING PolandView Story
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 "We needed a tool-set which could reflect the real-time operation of an airport." - Eamonn Cheve
"We needed a tool-set which could reflect the real-time operation of an airport." - Eamonn Cheverton, Enterprise Architect, Heathrow Airport, BAAView Story
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 "What we liked about PEGA was that they were clearly different from the competition.
"What we liked about PEGA was that they were clearly different from the competition. Their solution encompassed process, technology and embedded intelligence." - Donald MacDonald, Head of Group Customer Analytics and DecisioningView Story
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 "In the past, the computer sat between the clients and the advisor.
"In the past, the computer sat between the clients and the advisor. (With PEGA) we sit alongside, sharing the entire screen together." - Dennis Tan, Head of Branch & Premier BankingView Story
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 "Pega allows us to phase out our mainframe systems and react to economic and departmental change
"Pega allows us to phase out our mainframe systems and react to economic and departmental changes so we can be more flexible to respond to the travelling public." - Brian Hohle, Letting Management Supervisor, Construction Section, Texas Department of Tran...View Story
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 “To enable our front line to put our best foot forward is very key.” - Jason Miller, Sen
“To enable our front line to put our best foot forward is very key.” - Jason Miller, Senior Manager, Customer Experience and Contact Management, Cox CommunicationsView Story
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 “So this is where Pega technology came in.
“So this is where Pega technology came in. We were able to take all those wants and needs, plus future vision, and lay out a brand-new foundation for the organization.” - Stephen Smith, Information Officer, AEGIS Insurance ServicesView Story
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 "By using Pega, we were able to achieve one of the main goals we had." - Sameh Ebeid, Vice Pr
"By using Pega, we were able to achieve one of the main goals we had." - Sameh Ebeid, Vice President of Application Development
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 "We went from 14 days on the things we rolled out, to 14 minutes." - Mhayse Samalya, Pre
"We went from 14 days on the things we rolled out, to 14 minutes." - Mhayse Samalya, President of Commercial Business Insurance, FarmersView Story
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 "Every time you put the client first, then you have a chance to get incremental business." - Les
"Every time you put the client first, then you have a chance to get incremental business." - Lester J. Owens, Managing Director, Global Head of Treasury Services OperationsView Story
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