Resources

Resources

Pega thought leaders, partners and leading analysts are the driving forces behind our success in tackling constant change.

Build For Change by Alan Trefler
EBOOK: Read chapter one of Alan Trefler's new book, Build For Change. Trefler shows what it takes to make the...
RBC: Better Service Levels Increase...
CASE STUDY: Using the Pega Build for Change® platform, RBC rebuilt an end-to-end resolution process called...
Coca-Cola Refreshments: Connected to...
CASE STUDY: Pega AMP helped CCR take a strategic enterprise approach to mobility enabling its merchandisers...
Avoiding the Mobile Hangover: 7 Steps...
EBOOK: In this eBook, Pegasystems' Steve O’Brien will expand on 7 lessons learned from years of deploying...
Moments of truth in every customer...
WHITEPAPER: Every customer conversation is a moment of truth. The way in which you conduct this conversation...
Redefining Customer Engagement: The...
WHITEPAPER: Pegasystems and BAI explore the critical importance of customer-centricity and omnichannel...
Delivering Service at the Speed of...
WHITEPAPER: This whitepaper will provide customer service leaders with insight into how to attain the three...
How to Wipeout Obstacles & Reduce...
INFOGRAPHIC: To deliver a great customer experience, your customer service needs the power to engage,...