They must continually take into account multiple variables, including weather, fuel costs, loyalty and complaints, and the critical lag between market intelligence and central office that too often affects revenue management and inventory utilization.

Real-time events demand a real-time technology strategy. That's why more leaders in travel and hospitality are turning to SmartBPM® from Pegasystems.

Whether your organization is trying to attain dynamic capacity management, deal with online and telephone complaints and inquiries, improve profit optimization and revenue management, or systematize processes across an enterprise, SmartBPM can help.

Pegasystems' SmartBPM, rules-driven process management, enables the travel industry to automate operations and improve processes in a number of critical areas:

Reservations and back-office automation
Web self-service
Cross-process top-percentile loyalty
Scheduling and capacity management
Customer service call center

Why SmartBPM?

Pegasystems' industry-leading SmartBPM Suite enables the travel industry to automate a wide range of processes and — more importantly — to continually evolve and adapt to shifting industry and customer needs.

The service-oriented composite applications benefit from componentized rules-engine services that deliver the agility required to respond to new or changing industry requirements. The process-management services further encourage continuous improvement capability by providing the full lifecycle of application functionality — model, build, execute, and monitor. Leaders in the travel and hospitality industry rely on Pegasystems to deliver flexible, scalable BPM solutions that enhance their existing systems and deliver increasing value where it is needed most.

Solutions In Action


Hotel Chain Grows Business	Department Store Boosts Home Services	Mobile Telco Eases Processes	Manufacturer Cuts Taxes and $100m in Costs
Private Jet Provider builds satisfaction with SmartBPM	Veterinary Provider Chooses Pegasystems for CRM	Global Telecoms servicing backbone improves provisioning	Energy Firm Boosts Compliance
Medical Devices Company Anticipates New Markets	Travel Industry Giant Selects Pega CPM for Agents	Utilities Company Boosts Efficiency	Manufacturer uses SmartBPM for Sarbanes-Oxley Compliance
E-Auction Improves Close Rate	Retailer Cut Complaints by 60%	UK Government Agency Selects PRPC for Case Management	Multinational Biotech handles adverse events with PRPC