The pharmaceutical and life sciences industries face steadily increasing competitive and regulatory pressures. SmartBPM® helps by bringing immediate relief to critical and public-facing pain points while offering the long-term holistic benefit of continuous improvement.

Where is SmartBPM being used in pharmaceutical and life sciences industries?

Sales compliance optimization

Sales practices must meet all the new regulatory compliance requirements including anti-kickback regulations, adherence to the PhRMA codes, AMA guidelines, and OIG guidance. SmartBPM digitizes these compliance policies, guiding and governing day to day procedures and sales practices. Management and governing bodies have a complete and transparent audit trail. Sales and marketing practices are made fully compliant. Exceptions are handled in an accelerated fashion, well within regulatory guidelines. Sales personnel are freed to focus on the business of selling.

Adverse event response acceleration

Adverse reaction and event reports in clinical trials programs arrive in many different formats through traditional paper-based media such as mail and fax. They are routinely lost within the volume of less-urgent data. SmartBPM can automatically scan all responses, flag adverse reaction reports, and escalate the routing of these reports to the right personnel – exceeding FDA requirements.

Clinical trial management

One of the problems SmartBPM can solve in clinical trial management is that of maintaining an adequate pool of clinical trial participants. SmartBPM helps by monitoring participant loyalty (tardiness and absences) and triggering loyalty messages and reminders to help automate retention. Managers see at a glance and can simulate future scenarios, to ensure that no clinical trial will be delayed unnecessarily.

Streamline investigator-initiated protocols

Research benefits from investigator-initiated clinical protocol submissions. SmartBPM eases this process, facilitates submissions, ensures adherence to guidelines, and triggers appropriate review processes with automated communication back to the investigator.

SmartBPM measures, manages and improves business across the enterprise. It wraps and extends existing legacy applications, and leverages everyday desktop tools to empower decision makers. It can be used across all functional areas and lines of business, including:

Grant management
Clinical trials management
Site selection and maintenance
Case report form (CRF) routing and tracking
Trial efficiency and performance measurement
Patient recruitment, and management
Physician recruitment, and management
HIPAA and patient protections compliance
FDA & IRB regulatory monitoring and tracking
Conflict of interest management and reporting
Contract research and alliance management
Clinical safety and risk management

Pegasystems SmartBPM helps pharmaceutical companies experience new levels of growth, productivity and compliance by making them more agile. Pegasystems SmartBPM helps them to build for change®.

For more information describing how we help other segments, please click on the links below:

Solutions In Action


Medical Devices Company Anticipates New Markets	Retail Chain Enhances Customer Interactions	Utilities Company Boosts Efficiency	Manufacturer uses SmartBPM for Sarbanes-Oxley Compliance
E-Auction Improves Close Rate	Veterinary Provider Chooses Pegasystems for CRM	UK Government Agency Selects PRPC for Case Management	Manufacturer Cuts Taxes and $100m in Costs
Research Firm Improves Win Rate	Retailer Cut Complaints by 60%	Mobile Telco Eases Processes	Multinational Biotech handles adverse events with PRPC
Hotel Chain Grows Business	Travel Industry Giant Selects Pega CPM for Agents	Global Telecoms servicing backbone improves provisioning	Energy Firm Boosts Compliance