Property and Casualty insurers are aggressively pursuing new sources of competitive advantage to differentiate themselves in a highly commoditized marketplace. Across lines of business carriers are optimizing insurance functions such as new business, customer service, risk selection and claims management to capitalize on opportunities for growth. A challenging task when you factor in the functional silos, disparate legacy systems and regulatory hurdles insurance organizations must contend with.

Whether its building efficiency into an auto claims model or increasing commercial underwriter productivity, Pegasystems helps leading Property and Casualty insurers implement, monitor and improve key business processes. Our rules-based Business Process Management (BPM) solutions enable intelligent work automation and straight through processing – increasing the efficiency and effectiveness of an insurers operations. Pegasystems' industry leading SmartBPM® technology equips insurers with the tools they need to drive continuous process improvement and differentiate themselves from the competition.

Twelve of the top twenty U.S. insurance carriers have chosen Pegasystems to implement a wide range of applications, from new business to underwriting, rating, claims, customer service, and marketing. While their needs are different, they have all chosen Pegasystems for the same reason: Pegasystems drives the growth of their business by enabling them to optimize processes iteratively. Organizations can do more than react to change — they can "Build for Change®," implement solutions in quick order, realize ROI quickly, and enjoy increasing returns on a continuous basis.

Leading technology for Property and Casualty insurers
Pegasystems' insurance solutions are built on the company's leading SmartBPM® Suite, which includes Pegasystems' leading business-rules engine, PegaRULES®. As a recognized leader in both BPM and business rules, Pegasystems can address carriers' needs for process-intensive applications such as new business, customer service, and claims processing; as well as decision-intensive applications such as underwriting and rating. The unique unified environment enables carriers to build automation and compliance into their process applications, ensuring best practices are enforced; and at the same time introduce governance to their decision-intensive applications, ensuring that new rules go through the proper qualification steps.

Pegasystems makes it easy for insurance carriers to benefit from this technology with an Insurance Industry Framework™ that encompasses best practices for building scalable, extensible insurance applications. The framework leverages the IBM Insurance Application Architecture (IAA) and ACORD standards for faster time to market, as well as Pegasystems’ Product Configuration Framework™, to address insurance carriers' complex policy-configuration issues.

Solutions In Action


Agents Grow New Customer Equity	Web-Based Automation Improves CRM	Faster, More Accurate Retrieval	Rules-Driven Documentation Delivers
Cross-Selling and Up-Selling Increased	CRM Excellence Pleases Customers	Labor Costs Cut Through BPM	More Accurate Customer Data
$70 Million in New Business	CRM System Automates Customer Cases	Automated Decisioning System	BPM Makes Better Audit Trails
Massive Sales and Profitability Increase	Company Cuts 30% of Claims Examinations	Business Process Costs Cut with BPM	Claims Exceptions Cut Back